Premium Care - Technical support - phone consulting - 1 year - 24x7 - response time: 1 h - for WebTrends Analytics Advanced Analysis ( v. 9 ) - 200 users
MacMall Part #: 8371553
Manufacturer Part #: MNT-PREM-V9-2433-200
In addition to what's included in Essential Care, Premium Care provides 24x7 Telephone Support for critical issues, expedited Support Services, priority routing of issues, a designated toll-free number, remote diagnostics, and 10 named contacts.
Full Contract Period
24 hours a day / 7 days a week
WebTrends Analytics Advanced Analysis
Service & Support Details
Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - 10 named contacts ¦ Emergency consulting (pager access) - 1 year - response time: 30 min - availability: after business hours/weekends/holidays - severity level 1 ¦ Emergency consulting (pager access) - 1 year - response time: 1 hour - availability: after business hours/weekends/holidays - severity level 2 ¦ Web support - 1 year - availability: business hours ¦ Remote monitoring - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year
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