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VMware Support and Subscription Production - technical support - 1 year - for vSphere Enterprise Plus Edition with Operations Management (VS5-MEPL-P-SSS-C)

VMware
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Software Annuity Licensing [?]Software Annuity Licensing  – Annuity licensing (also known by terms such as assurance, subscription, upgrade protection, insurance, maintenance, and renewal) offers access to the newest software technologies as released during the specified annuity period. Annuity licensing needs to be renewed at the end of the annuity period.
VMware Support and Subscription Production - technical support - 1 year - for  vSphere Enterprise Plus Edition with Operations Management

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Overview

VMware Support and Subscription Production - Technical support - emergency phone consulting - 1 year - 24x7 - 30 min - for VMware vSphere Enterprise Plus Edition with Operations Management ( v. 5 )
  • MacMall Part #: 9517146 
  • Manufacturer Part #: VS5-MEPL-P-SSS-C 
  • UPC: 024543092643 
  • Platform: Universal 


The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Specs

General
Type Technical support
Service Included Emergency phone consulting
Full Contract Period 1 year
Response Time 30 min
Service Availability 24 hours a day / 7 days a week
Software
Software Title VMware vSphere Enterprise Plus Edition with Operations Management
Version 5
Details
Service & Support Details Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 6 contacts ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ Remote monitoring - 1 year ¦ Technical support - 1 year - on-site - severity critical
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VMware Support and Subscription Production - technical support - 1 year - for vSphere Enterprise Plus Edition with Operations Management (VS5-MEPL-P-SSS-C)

VMware Support and Subscription Production - Technical support - emergency phone consulting - 1 year - 24x7 - 30 min - for VMware vSphere Enterprise Plus Edition with Operations Management ( v. 5 )

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