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VMware Support and Subscription Basic - technical support - 2 months - for vSphere Standard with Operations Management Edition (VS5-STDO-2M-GSSS-C)

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Software Annuity Licensing [?]Software Annuity Licensing  – Annuity licensing (also known by terms such as assurance, subscription, upgrade protection, insurance, maintenance, and renewal) offers access to the newest software technologies as released during the specified annuity period. Annuity licensing needs to be renewed at the end of the annuity period.
VMware Support and Subscription Basic - technical support - 2 months - for  vSphere Standard with Operations Management Edition

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Overview

VMware Support and Subscription Basic - Technical support - emergency phone consulting - 2 months - 12x5 - response time: 4 business hours - for VMware vSphere Standard with Operations Management Edition - 1 processor
  • MacMall Part #: 9351882 
  • Manufacturer Part #: VS5-STDO-2M-GSSS-C 
  • Platform: Universal 


VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Specs

General
Type Technical support
Service Included Emergency phone consulting
Full Contract Period 2 months
Response Time 4 business hours
Service Availability 12 hours a day / 5 days a week
Software
Software Title VMware vSphere Standard with Operations Management Edition
License Qty 1 processor
Details
Service & Support Details Emergency phone consulting - 2 months / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 2 months / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 2 months / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 2 months / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 2 months / 4 contacts ¦ Web knowledge base access - 2 months ¦ Web support - 2 months ¦ New releases update - 2 months ¦ Remote monitoring - 2 months
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VMware Support and Subscription Basic - technical support - 2 months - for vSphere Standard with Operations Management Edition (VS5-STDO-2M-GSSS-C)

VMware Support and Subscription Basic - Technical support - emergency phone consulting - 2 months - 12x5 - response time: 4 business hours - for VMware vSphere Standard with Operations Management Edition - 1 processor

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