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VMware Support and Subscription Production - technical support (renewal) - 1 year - for vCenter Protect for Servers Audit Edition (SH-PT-SVA-ETS-REW-C)

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Software Annuity Licensing [?]Software Annuity Licensing  – Annuity licensing (also known by terms such as assurance, subscription, upgrade protection, insurance, maintenance, and renewal) offers access to the newest software technologies as released during the specified annuity period. Annuity licensing needs to be renewed at the end of the annuity period.
VMware Support and Subscription Production - technical support (renewal) - 1 year - for  vCenter Protect for Servers Audit Edition

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Overview

VMware Support and Subscription Production - Technical support (renewal) - emergency phone consulting - 1 year - 24x7 - response time: 30 min - for VMware vCenter Protect for Servers Audit Edition
  • MacMall Part #: 8935070 
  • Manufacturer Part #: SH-PT-SVA-ETS-REW-C 
  • Platform: Universal 


VMware Production Support is designed with your production environments in mind. The global support centers are staffed around the clock to provide you access to the industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.For Shavlik legacy customers adding to existing deployments only. Not to be sold to new customers. Previous license key is needed for the Purchase Order. Map from Shavlik legacy SKU SKTS-AU7XS-ENH1-REN.

Technical Specs

General
Type Technical support (renewal)
Service Included Emergency phone consulting
Full Contract Period 1 year
Response Time 30 min
Service Availability 24 hours a day / 7 days a week
Software
Software Title VMware vCenter Protect for Servers Audit Edition
Details
Service & Support Details Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ Web support - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year ¦ Technical support - 1 year - on-site - severity critical ¦ E-mail consulting - 1 year / 6 contacts
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VMware Support and Subscription Production - technical support (renewal) - 1 year - for vCenter Protect for Servers Audit Edition (SH-PT-SVA-ETS-REW-C)

VMware Support and Subscription Production - Technical support (renewal) - emergency phone consulting - 1 year - 24x7 - response time: 30 min - for VMware vCenter Protect for Servers Audit Edition

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