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VMware Support and Subscription Basic - technical support - 3 years - for vCenter AppSpeed (VC-APSPD-3G-SSS-A)

VMware
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VMware Support and Subscription Basic - technical support - 3 years - for  vCenter AppSpeed

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Overview

VMware Support and Subscription Basic - Technical support - emergency phone consulting - 3 years - 12x5 - 4 business hours - for VMware vCenter AppSpeed - for P/N: VC-APSPD-A
  • MacMall Part #: 7956740 
  • Manufacturer Part #: VC-APSPD-3G-SSS-A 
  • Platform: PC 


VMware vCenter AppSpeed
Manage the Performance of Virtualized Multi-Tier Applications

Guarantee performance SLAs to the business and perform “Assured Migrations” as you measure performance both before and after virtualizing an application.  VMware vCenter AppSpeed inspects traffic flowing over the vSwitch, discovers and maps the environment, monitors performance against SLAs and enables root cause analysis.

Gold Support

Support for non-critical applications and platforms that require support during normal business hours only. Includes product updates and upgrades. - Phone Support, 6am to 6pm PT, Mon. thru Fri.

Ensure Performance Levels for Virtualized Multi-Tier Applications

Analyze the performance of applications in your environment and find ways to improve it. AppSpeed measures the latency experienced by the application end users and correlates that latency to the different tiers of the underlying physical and virtual infrastructure. Gain powerful capabilities to discover and map each tier of the infrastructure, identify application performance bottlenecks and enable root cause analysis. Model how applications would perform in virtualized environments and eliminate uncertainty about virtualizing business-critical applications. 

Get a Real-Time View of Actual End-User Application Performance

Discover the relationship between VMs and applications shortly after installation. Group VMs into logical units with dependency mapping and gain an end-to-end view of application performance. Out-of-the-box views and dashboards identify the worst performing applications, applications with declining performance and applications experiencing high network error rates.

  • Identify trends and gain insight into root cause analysis through AppSpeeds timeseries data.
  • Create performance thresholds based on automatically calculated performance baselines.

Dramatically Reduce Troubleshooting Time and Finger Pointing

Determine whether network, infrastructure or application issues are at the root of performance concerns, then use a comprehensive set of tools for triaging and troubleshooting. View latency from the broad applications level all the way to the finest level of detail (transaction or database query). Break latency issues down to contributing components (infrastructure, network and application). Work with your networking and application owner counterparts to quickly resolve performance issues and eliminate endless triage, blame, and finger pointing.

100% Non-Intrusive Performance Management

Unlike other performance management tools on the market, AppSpeed does not require agents, code insertion into applications or the creation of synthetic transactions. AppSpeed is able to monitor application latency non-intrusively by inspecting packets flowing over a hosts vSwitches.


Reduce Barriers to Virtualizing Business-Critical Applications

Eliminate performance concerns about virtualizing enterprise applications and realize dramatic OPEX and CAPEX savings. Show concerned application owners application performance measurements before and after migration to a virtualized environment and easily demonstrate that performance is not negatively impacted by virtualization.

Technical Specs

General
Type Technical support
Service Included Emergency phone consulting
Full Contract Period 3 years
Response Time 4 business hours
Service Availability 12 hours a day / 5 days a week
Software
Software Title VMware vCenter AppSpeed
Details
Service & Support Details Emergency phone consulting - 3 years - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 3 years - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ Web knowledge base access - 3 years ¦ Web support - 3 years - availability: 12 hours a day / Monday-Friday ¦ New releases update - 3 years
Compatibility Information
Designed For P/N: VC-APSPD-A
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VMware Support and Subscription Basic - technical support - 3 years - for vCenter AppSpeed (VC-APSPD-3G-SSS-A)

VMware Support and Subscription Basic - Technical support - emergency phone consulting - 3 years - 12x5 - 4 business hours - for VMware vCenter AppSpeed - for P/N: VC-APSPD-A

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