Unitrends Premier Support - Technical support - phone consulting - 1 year - 24x7 - for Unitrends Enterprise Backup - 1 socket
MacMall Part #: 9337760
Manufacturer Part #: UEB-PPR-SOCK-PL-1
Unitrends customers that have purchased the Premier Support Service are granted full access to all Unitrends Support self-service options and privileges. Premier customers are able to contact the Unitrends Customer Support Center 24 x 7 for live support.
Full Contract Period
24 hours a day / 7 days a week
Unitrends Enterprise Backup
Service & Support Details
Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 3 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 year - response time: 6 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 1 year - response time: 10 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ E-mail consulting - 1 year ¦ Web support - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year ¦ E-mail notification - 1 year
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