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Unitrends Premier Support - technical support - 1 year - for Enterprise Backup (UEB-PPR-SOCK-PL-1)

Unitrends
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Software/Volume Licensing [?]Software/Volume Licensing  – Simple, convenient and cost-effective software purchasing solution for small, medium or large organizations that grants the legal right to run or access a software program. Volume licensing does not include any installation discs and it can only be used in conjunction with a Media Kit. Typically, one copy of Media Kit may be required and must be purchased along with the licenses. Also note that each software company has different licensing programs with different rules and minimum quantity requirements.
Unitrends Premier Support - technical support - 1 year - for  Enterprise Backup

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Overview

Unitrends Premier Support - Technical support - phone consulting - 1 year - 24x7 - for Unitrends Enterprise Backup - 1 socket
  • MacMall Part #: 9337760 
  • Manufacturer Part #: UEB-PPR-SOCK-PL-1 
  • Platform: Universal 


Unitrends customers that have purchased the Premier Support Service are granted full access to all Unitrends Support self-service options and privileges. Premier customers are able to contact the Unitrends Customer Support Center 24 x 7 for live support.

Technical Specs

General
Type Technical support
Service Included Phone consulting
Full Contract Period 1 year
Service Availability 24 hours a day / 7 days a week
Software
Software Title Unitrends Enterprise Backup
License Qty 1 socket
Details
Service & Support Details Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 3 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 year - response time: 6 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 1 year - response time: 10 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ E-mail consulting - 1 year ¦ Web support - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year ¦ E-mail notification - 1 year
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Unitrends Premier Support - technical support - 1 year - for Enterprise Backup (UEB-PPR-SOCK-PL-1)

Unitrends Premier Support - Technical support - phone consulting - 1 year - 24x7 - for Unitrends Enterprise Backup - 1 socket

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