Symantec ServiceDesk Base - ( v. 7.5 ) - Essential Support ( 1 year ) - 1 concurrent user - Symantec Buying Programs : Rewards - level A ( 2000-11999 ) - 1204 points - Win
MacMall Part #: 9485354
Manufacturer Part #: 5RW4WZZ0-EI1RA
Symantec ServiceDesk is a powerful ITIL-based incident, problem, change, release, and knowledge management tool that improves availability and service levels while reducing costs. Based on best practice processes ServiceDesk is designed for fast implementation, easy integration, drag-and-drop customization and optimization of IT processes to deliver immediate benefits.SYMANTEC BUYING PROGRAMS: REWARDSSymantec Buying Programs are designed to streamline the purchase of Symantec security and availability software as well as support and maintenance services. Aligned to a variety of business requirements, Symantec Buying Programs offer enterprise customers the ability to earn greater discounts and to effectively track and manage software licenses.The Symantec Rewards program provides mid-sized and large organizations with streamlined procurement of all Symantec software products as well as support and maintenance services. With volume-purchase incentives and predictable pricing methodology, Symantec Rewards offers the added flexibility of decentralized purchasing. In addition, Symantec Rewards offers online tools and a programmatic way for customers to simplify how they track and manage their band and purchase points.Companies with branches or affiliates (especially if they are located in multiple countries) will appreciate the global purchasing power offered by Symantec Rewards. Purchases under the original customer's Symantec Agreement Number (SAN), made by any corporate affiliate within the qualified region, are qualified to earn points that accumulate and count toward the corporate pricing band.ESSENTIAL SUPPORT SERVICESSymantec Essential Support Services are the best option for most enterprises offering: fast response times and 24x7x365 access to Symantec's team of experts; access to innovative support technology; one-stop interoperability support; and 24x7x365 access to the latest software updates and patches available any time from any location.Symantec Essential Support Services help manage a holistic IT risk management program and allows to achieve uptime goals, protect network, storage, server, and client systems so the information is safe, secure, and always available.
Business applications - technical support & helpdesk software
Essential Support - 1 year
1 concurrent user
Volume / level A ( 2000-11999 )
Symantec Buying Programs : Rewards
Service & Support
Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 6 named contacts ¦ New releases update - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Security alert notification - 1 year
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