For customers who cannot afford any backup failure or loss of access to critical data for more than one business day, Quantum provides on-site response, next bussines day 5 days a week, 9 hours a day.
MacMall Part #: 7299608
Manufacturer Part #: SU-ER-N21
StorageCare Services offer a comprehensive range of enhanced, on-site service and support options for Quantum disk-based backup system products. Not only will you enjoy the added dimension of data protection, StorageCare Services will also protect against the negative impact of extended downtime.
Quantum's Bronze Support Plan is an economical choice for single-site storage environments or non-critical operations. Quantum Bronze customers get free telephone support and next-day on-site service, making it ideal for small to mid-size organizations that want a cost-effective, yet responsive support solution.
Bronze Support Plan Highlights:
On-site support Monday through Friday
Next-day response for on-site support
5 x 9 telephone support
Service & Support Type: Extended Service Agreement
Service Included: Parts and labor
Full Contract Period: 2 Year(s)
Response Time: Next business day
Extended service agreement (uplift)
Parts and labor
Full Contract Period
9 hours a day / 5 days a week
Service & Support Details
Extended service agreement - parts and labor - 2 years - on-site - response time: next day / Monday-Friday ¦ Technical support - phone consulting - 2 years - availability: 9 hours a day / Monday-Friday ¦ Technical support - web support - 2 years
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