Your communications network is one of your most important assets and underpins your competitive edge. Managing your core business while keeping up with the latest technology would be an impossible challenge without a fully resourced and trained hardware support team within reach. The Managed On-Site with Spares Services Pack is the most reliable and cost-effective way for you to manage scarce technical resources.The Managed On-Site with Spares Services Pack extends quality workmanship right to your site. By taking responsibility for these routine maintenance activities, the Managed On-Site with Spares Services Pack allows you to focus on your core business activities, expand existing markets and develop new opportunities. The Managed On-Site with Spares Services Pack is delivered with the Technical Support Services Pack to enable diagnosis and resolution of complex problems, as well as access to Web support tools.The Managed On-Site with Spares Services Pack includes all the benefits of the Managed Spares Services Pack and therefore removes or significantly reduces the costs associated with geographically dispersed warehousing space, staff across these locations and the systems and processes to manage the inventory. With this service you have access to Nortel Networks FRUs and have no need to maintain your own spares inventory or a team of service technicians to carry out the associated field maintenance activities. The service is coordinated through the Nortel Networks Call Center and a single phone call is all that is required for a service technician and a FRU to be dispatched. Nortel Networks coordinates the arrival of the FRU and the service technician to your designated location.With 4 Hour (7x24) Service option requests can be placed 7 days a week, 24 hours a day, 365 days a year including Nortel Networks holidays. Within 4 hours of the acceptance of the request, the replacement FRU and the technician will arrive at your site to replace the faulty FRU. This service is available globally for specific Nortel Networks products in key business locations.
