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Netiq Corporation Premium Care technical support - 1 year - for Security Compliance Suite Enterprise Edition (6142-MNT-P-US)

Netiq Corporation
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Software/Volume Licensing [?]Software/Volume Licensing  – Simple, convenient and cost-effective software purchasing solution for small, medium or large organizations that grants the legal right to run or access a software program. Volume licensing does not include any installation discs and it can only be used in conjunction with a Media Kit. Typically, one copy of Media Kit may be required and must be purchased along with the licenses. Also note that each software company has different licensing programs with different rules and minimum quantity requirements.
Netiq Corporation Premium Care technical support - 1 year - for  Security Compliance Suite Enterprise Edition

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Overview

NetIQ Premium Care - Technical support - phone consulting - 1 year - 24x7 - for NetIQ Security Compliance Suite Enterprise Edition
  • MacMall Part #: 618904 
  • Manufacturer Part #: 6142-MNT-P-US 
  • Platform: Universal 


In addition to what's included in Essential Care, Premium Care provides 24x7 Telephone Support for critical issues, expedited Support Services, priority routing of issues, a designated toll-free number, remote diagnostics, and 10 named contacts. Premium Care is offered for all NetIQ products with the exception of WebTrends Log Analyzer.

Technical Specs

General
Type Technical support
Service Included Phone consulting
Full Contract Period 1 year
Service Availability 24 hours a day / 7 days a week
Software
Software Title NetIQ Security Compliance Suite Enterprise Edition
Details
Service & Support Details Phone consulting - 1 year - availability: business hours / Monday-Sunday - 10 contacts ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year ¦ E-mail notification - 1 year ¦ Emergency consulting (pager access) - 1 year - availability: after business hours / Monday-Sunday - 10 contacts ¦ Remote monitoring - 1 year
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Netiq Corporation Premium Care technical support - 1 year - for Security Compliance Suite Enterprise Edition (6142-MNT-P-US)

NetIQ Premium Care - Technical support - phone consulting - 1 year - 24x7 - for NetIQ Security Compliance Suite Enterprise Edition

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