When it comes to implementing your service desk, no single software delivery model fits all. LANDesk Service Desk can do it all. The key is that your service desk experience be consistent no matter which path you pursue.Of course, the delivery mechanism comes with its own advantages, disadvantages and conflicting concerns. For example, cost concerns are a primary driver for choosing a SaaS option. However, organizations that operate in industries with strict legislation and compliance requirements should consider such issues as security and the handling, location and redundancy of data when making a decision. By the same token, for those organizations that want to use their in-house IT resources for other projects, the SaaS advantages of managed upgrades and changes are worth serious consideration. It's important to look beyond the financial returns to the underlying benefits of each model and evaluate what makes the most sense for your organization.
Business applications - technical support & helpdesk software
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