The goal of Optimization Services is to fully exploit the value and capabilities of your investment in Juniper Networks solutions. These services help you get the most out of your technology and network investment. Juniper Networks offers several services to ensure that your network is operating securely and at peak efficiency.
Service Information:
– Service Type : Maintenance - Replacement - Electronic & Physical Service
– Service Description: 12x5
– Service Details:
- This annual contract provides customers with 12X5 next business day parts delivery
- 24X7 technical support, software updates and upgrades, and access to Customer Support Center Web services
- ND support is subject to availability in some countries in the EMEA, APAC and LATAM region and needs advanced approval
- Please provide detailed configuration and site locations to confirm availability of Service. (Where Next Day Delivery in not available, service will be Next Day SHIPMENT.)
– Provided Support :
- Replacement
- Technical Support
- New Releases Update
- Web Knowledge Base Access
– Service Availability:
- 12 Hours/Day x 5 Days/Week Replacement
- 24 Hours/Day x 7 Days/Week Technical Support
– Response Time: Next Business Day - Hardware Replacement
– Service Location: On-site
– Service Duration: 1 Year(s)
