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IBM ServicePac Remote Technical Support for System x with Remote Technical Support for VMware Acceleration Kits - technical support - 5 years (91Y6856)

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Software/Volume Licensing [?]Software/Volume Licensing  – Simple, convenient and cost-effective software purchasing solution for small, medium or large organizations that grants the legal right to run or access a software program. Volume licensing does not include any installation discs and it can only be used in conjunction with a Media Kit. Typically, one copy of Media Kit may be required and must be purchased along with the licenses. Also note that each software company has different licensing programs with different rules and minimum quantity requirements.
IBM ServicePac Remote Technical Support for System x with Remote Technical Support for VMware Acceleration Kits - technical support - 5 years

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Overview

IBM ServicePac Remote Technical Support for System x with Remote Technical Support for VMware Acceleration Kits - Technical support - emergency phone consulting ( for 4+ sockets ) - 5 years - 24x7 - response time: 2 h
  • MacMall Part #: 8614173 
  • Manufacturer Part #: 91Y6856 
  • UPC: 662676604700 
  • Platform: Universal 


IBM Remote Technical Support Services - ServicePac offers fixed-price, affordable telephone support for IBM System x. RTS ServicePac is a remotely delivered support service designed to answer common how-to and diagnostic questions not specifically tied to hardware problems. This service is designed to augment the customers existing support staff by expediting resolution times and maintaining a higher level of availability through expert level resources from IBM.

Technical Specs

General
Type Technical support
Service Included Emergency phone consulting
Full Contract Period 5 years
Response Time 2 hours
Service Availability 24 hours a day / 7 days a week
Covered Configurations 4+ sockets
Details
Service & Support Details Technical support - emergency phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 9 hours a day / Monday-Friday - severity level 2/3/4
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IBM ServicePac Remote Technical Support for System x with Remote Technical Support for VMware Acceleration Kits - technical support - 5 years (91Y6856)

IBM ServicePac Remote Technical Support for System x with Remote Technical Support for VMware Acceleration Kits - Technical support - emergency phone consulting ( for 4+ sockets ) - 5 years - 24x7 - response time: 2 h

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