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IBM Remote Technical Support (96P2702 )

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IBM Remote Technical Support

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Unlimited hardware and software phone support for xSeries, IntelliStation, Director, Windows and Linux.
  • MacMall Part #: 322878 
  • Manufacturer Part #: 96P2702  
  • Platform: Universal 

When it comes to installing and maintaining your server environment, you need precise information and fast answers to complicated questions. IBM technical specialists provide expert support, and can help reduce the complexity of implementing your hardware and software solution.

IBM Remote Technical Support Services - ServicePac® offers end-to-end hardware and software support for your xSeries, IntelliStation®, storage devices and OpenPower systems solution. Coverage includes IBM Director, Microsoft® Windows®, and Linux operating systems. Support can also be added for VMware. IBM technical support experts have high-end skills and knowledge to assist you with how-to usage, installation, configuration and software defects.

Access to the answers you need is available 24 hours a day, 365 days a year for severity 1 problems, and Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone, for all other questions and problems. With unlimited calls and unlimited callers, anyone at your company can call as often as needed and receive quick and efficient responses. If we cant answer your question right away, we will strive to respond within two hours.

Features & Benefits:

– Unlimited hardware and software phone support for your xSeries, IntelliStation® and storage devices solution.
Toll-free access to live technical experts.
– Unlimited calls and unlimited callers.
– Fast, precise answers and problem resolution.
– Hardware, software and services support from a single source.
– Competitively-priced, predictable support costs -- one-time fee for one year of support.

Technical Information:

– Hardware platforms supported: Intel-based Servers and Workstations
– Coverage period: One year
– Response time: Two hour objective
– Days/hours supported: 24x7 for Severity 1 problems/9x5 M-F for all other problems

Technical Specs

Type Technical support
Service Included Emergency phone consulting
Full Contract Period 1 year
Response Time 2 hours
Service Availability 24 hours a day / 7 days a week
Service & Support Details Technical support - emergency phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 2 hours - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
Compatibility Information
Designed For IBM BladeCenter HS20 8843 ¦ IBM BladeCenter LS20 8850 ¦ IBM eServer 326 8848 ¦ IBM eserver xSeries 130 8672 ¦ IBM eserver xSeries 135 8672 ¦ IBM eserver xSeries 200 8645 ¦ IBM eserver xSeries 220 8645, 8646 ¦ IBM eserver xSeries 230 8658, 8658 HA Cluster Solution ¦ IBM eServer xSeries 236 8841 ¦ IBM eserver xSeries 240 8664 ¦ IBM eserver xSeries 300 8672 ¦ IBM eserver xSeries 330 8654, 8674, 8675 ¦ IBM eserver xSeries 330 Internet Caching Appliance 8654 ¦ IBM eserver xSeries 330 MXT 8675 ¦ IBM eserver xSeries 335 8830 ¦ IBM eServer xSeries 336 8837 ¦ IBM eserver xSeries 340 8656, 8656 Cluster Solutions ¦ IBM eserver xSeries 340 Internet Caching Appliance 8656 ¦ IBM eserver xSeries 343 8827, 8847 DC Power ¦ IBM eserver xSeries 382 8834 ¦ IBM eserver xSeries for Caching 310f 8672 ¦ IBM eserver xSeries for Caching 310r 8646, 8669, 8672, 8674 ¦ IBM eserver xSeries for Caching 510f 8669, 8674 ¦ IBM eserver xSeries for Caching 510r 8674 ¦ IBM eserver xSeries for Caching 710f 8646 ¦ IBM eserver xSeries for Caching 710r 8646 ¦ IBM eserver xSeries Hosting Appliance 8672 ¦ IBM IntelliStation R Pro 8654 ¦ IBM Netfinity 4500R 8656 ¦ IBM Netfinity 5000 8659 ¦ IBM Netfinity 5100 8658 ¦ IBM Netfinity 5600 8664 ¦ IBM System x3650 7979
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Unlimited hardware and software phone support for xSeries, IntelliStation, Director, Windows and Linux.

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