Increase equipment availability and productivity with round-the-clock onsite and remote support for your HP hardware, as well as selected multivendor equipment.
Choose 4-Hour 24x7 Same Day Hardware Support when you need to:
– Extend your hardware warranty coverage with prompt, anytime service for key systems and devices
– Obtain easy-to-buy, easy-to-use onsite services
– Improve hardware performance and uptime
– Increase the return on your HP and multivendor hardware investments
– Enjoy consistent service coverage across geographically dispersed sites
Service highlights
– Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
– 4-hour onsite response 24x7x365 - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged. Service is available around-the-clock every day, including all holidays. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
– Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
– Post Warranty
A HP Post Warranty Care Pack is designed to extend the service on a machine after the inherent warranty has expired. You cannot purchase a post warranty care pack at the time of hardware purchase. HP would strongly recommend an enhancement care pack be sold at the time of hardware purchase.
A Post Warranty Care Pack must be sold within 3 months of the inherent warranty expiry date. If a customer wishes to purchase a post warranty care pack outside of the 3 months, then a service call must be logged and the machine inspected for faults by an authorised HP technician to determine if the machine is in good working order.
A Post Warranty Care Pack starts when the inherent warranty has expired.
