HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
MacMall Part #: 8252620
Manufacturer Part #: HN788E
Expert next-day service - with your choice of coverage windows
Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.
Choose Next Business Day Hardware Support when you need to:
Extend your hardware warranty coverage for key systems and devices
Obtain easy-to-buy, easy-to-use onsite services
Improve hardware performance and uptime
Increase the return on your HP and multivendor hardware investments
Enjoy consistent service coverage across geographically dispersed sites
Service highlights include:
Remote problem diagnosis and support – HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
Next business day onsite response – For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Coverage window - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
Escalation management – Established escalation procedures enlist specialized expertise from HP and selected third-parties.
HP Compaq 6000 Pro All-in-One PC
HP Compaq 6000 Pro All-in-One PC (ENERGY STAR)
HP Compaq 6000 Pro Microtower PC
HP Compaq 6000 Pro Microtower PC (ENERGY STAR)
HP Compaq 6000 Pro Small Form Factor PC
HP Compaq 6000 Pro Small Form Factor PC (ENERGY STAR)
HP Compaq 6005 Pro Microtower PC
HP Compaq 6005 Pro Microtower PC (ENERGY STAR)
HP Compaq 6005 Pro Small Form Factor PC
HP Compaq 6005 Pro Small Form Factor PC (ENERGY STAR)
HP Compaq 6005 Pro Ultra-slim Desktop PC
HP Compaq 6005 Pro Ultra-slim Desktop PC (ENERGY STAR)
HP Compaq 8000 Elite Convertible Minitower PC
HP Compaq 8000 Elite Convertible Minitower PC (ENERGY STAR)
HP Compaq 8000 Elite Small Form Factor PC
HP Compaq 8000 Elite Small Form Factor PC (ENERGY STAR)
HP Compaq 8000 Elite Ultra-slim Desktop PC
HP Compaq 8000 Elite Ultra-slim PC
HP Compaq 8000 Elite Ultra-slim PC (ENERGY STAR)
HP Compaq 8000f Elite Ultra-slim PC (ENERGY STAR)
HP Compaq 8100 Elite Convertible Minitower PC
HP Compaq 8100 Elite Convertible Minitower PC (ENERGY STAR)
HP Compaq 8100 Elite Small Form Factor PC
HP Compaq 8100 Elite Small Form Factor PC (ENERGY STAR)
Extended service agreement
Parts and labor
Full Contract Period
Next business day
9 hours a day / 5 days a week
Service & Support Details
Extended service agreement - parts and labor - 4 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote monitoring - 4 years
HP 260 G1, Base Warranty ¦ HP EliteDesk 700 G1 ¦ HP EliteOne 705 G1, 705 G2 ¦ HP MultiSeat ms6000, ms6005, ms6200 ¦ HP Point of Sale System rp5800 ¦ HP ProBook 640 G1 ¦ HP ProDesk 400 G1, 400 G2.5, 400 G3, 405 G1, 405 G2 ¦ HP ProOne 400 G1, 600, 600 G1, 600 G2 ¦ HP SignagePlayer mp8000s, mp8200, mp8200s ¦ HP ZBook 17 Mobile Workstation ¦ HP Compaq 6005 Pro, 6200 Pro, 6300 Pro, 6300 Pro PC, 6305 Pro, 8200 Elite, 8200 Elite PC, 8200 Elite USDT PC, Elite 8000, Elite 8300, Elite 8300 PC, Pro 4300
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