HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
MacMall Part #: 8240505
Manufacturer Part #: HN790E
Prompt service coverage during standard or extended business hours
Increase equipment availability and productivity with rapid-response onsite and remote support for your HP hardware, as well as selected multivendor equipment.
Choose 4-Hour Same Business Day Hardware Support when you need to:
Extend your hardware warranty coverage with prompt service for key systems and devices
Obtain easy-to-buy, easy-to-use onsite services
Improve hardware performance and uptime
Increase the return on your HP and multivendor hardware investments
Enjoy consistent service coverage across geographically dispersed sites
Service highlights include:
Remote problem diagnosis and support – HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
4-hour onsite response – For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Coverage window – Standard business hours, standard business days: Service is available 8.00am – 5.00pm, Monday to Friday, excluding holidays
Escalation management – Established escalation procedures enlist specialised expertise from HP and selected third-parties.
HP Compaq 6000 Pro All-in-One PC HP Compaq 6000 Pro All-in-One PC (ENERGY STAR) HP Compaq 6000 Pro Microtower PC HP Compaq 6000 Pro Microtower PC (ENERGY STAR) HP Compaq 6000 Pro Small Form Factor PC HP Compaq 6000 Pro Small Form Factor PC (ENERGY STAR) HP Compaq 6005 Pro Microtower PC HP Compaq 6005 Pro Microtower PC (ENERGY STAR) HP Compaq 6005 Pro Small Form Factor PC HP Compaq 6005 Pro Small Form Factor PC (ENERGY STAR) HP Compaq 6005 Pro Ultra-slim Desktop PC HP Compaq 6005 Pro Ultra-slim Desktop PC (ENERGY STAR) HP Compaq 8000 Elite Convertible Minitower PC HP Compaq 8000 Elite Convertible Minitower PC (ENERGY STAR) HP Compaq 8000 Elite Small Form Factor PC HP Compaq 8000 Elite Small Form Factor PC (ENERGY STAR) HP Compaq 8000 Elite Ultra-slim Desktop PC HP Compaq 8000 Elite Ultra-slim PC HP Compaq 8000 Elite Ultra-slim PC (ENERGY STAR) HP Compaq 8000f Elite Ultra-slim PC (ENERGY STAR) HP Compaq 8100 Elite Convertible Minitower PC HP Compaq 8100 Elite Convertible Minitower PC (ENERGY STAR) HP Compaq 8100 Elite Small Form Factor PC HP Compaq 8100 Elite Small Form Factor PC (ENERGY STAR)
Extended service agreement
Parts and labor
Full Contract Period
9 hours a day / 5 days a week
Service & Support Details
Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote monitoring - 3 years
HP 260 G1, Base Warranty ¦ HP EliteDesk 700 G1, 705 G1, 705 G2 ¦ HP EliteOne 705 G1, 705 G2, 800 G1, 800 G2 ¦ HP Point of Sale System rp5800 ¦ HP ProBook 640 G1 ¦ HP ProDesk 400 G1, 400 G2.5, 405 G1, 405 G2, 600 G1 ¦ HP ProOne 400 G1, 600, 600 G1, 600 G2 ¦ HP SignagePlayer mp8000s ¦ HP Workstation Z440 ¦ HP ZBook 17 G2 Mobile Workstation, 17 Mobile Workstation ¦ HP Compaq 6005 Pro, 6200 Pro, 6300 Pro, 6300 Pro PC, 6305 Pro, 8200 Elite, 8200 Elite PC, 8200 Elite USDT PC, Elite 8000, Elite 8300, Elite 8300 PC, Pro 4300, Pro 4300 PC
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