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HP Inc. 2-year Next Business Day Onsite Hardware Support with Accidental Damage Protection, Computrace and Defective Media Retention Notebook Only Service (UQ884E)

HP Inc.
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HP Inc. 2-year Next Business Day Onsite Hardware Support with Accidental Damage Protection, Computrace and Defective Media Retention Notebook Only Service

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2-year Next Business Day Onsite Hardware Support with Accidental Damage Protection, Computrace and Defective Media Retention Notebook Only Service
  • MacMall Part #: 7919369 
  • Manufacturer Part #: UQ884E 
  • Platform: Universal 

Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose Next Business Day Hardware Support when you need to:
  • Extend your hardware warranty coverage for key systems and devices
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites
Service highlights
  • Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

  • Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

  • Coverage window - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays

  • Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.

  • Accidental Damage Protection - helps you avoid out-of-pocket repair or replacement costs caused by accidents that may occur during normal operation of your mobile computing products. This easy-to-use HP Care Pack service offers enhanced hardware protection that is far more than “just insurance.” It provides convenient off-site pick-up and return or on-site service. There is no deductible, no depreciation. And you enjoy prompt return of a working unit.

  • Computrace - provides HP notebooks and Tablet PC customers protection from physical damage, theft and loss!

  • Defective Media Retention Service – A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
  • Compaq 515 Notebook PC
  • Compaq 516 Notebook PC
  • Compaq 610 Notebook PC
  • Compaq 615 Notebook PC
  • Compaq 620 Notebook PC (ENERGY STAR)
  • HP 2133 Mini-Note PC
  • HP 2133-1 Mini-Note PC
  • HP 425 Notebook PC (ENERGY STAR)
  • HP 540 Notebook PC
  • HP 550 Notebook PC
  • HP 620 Notebook PC
  • HP 625 Notebook PC
  • HP Compaq 2230s Notebook PC
  • HP Compaq 6530s Notebook PC
  • HP Compaq 6720s Notebook PC
  • HP Compaq 6730b Notebook PC
  • HP Compaq 6730s Notebook PC
  • HP Compaq 6735b Notebook PC
  • HP Compaq 6735s Notebook PC
  • HP Compaq 6820s Notebook PC
  • HP Compaq 6830s Notebook PC
  • HP Mini 100e Education Edition
  • HP Mini 2102
  • HP Mini 2140 Notebook PC
  • HP Mini 5101
  • HP Mini 5102
  • HP Mini 5103
  • HP ProBook 4310s Notebook PC
  • HP ProBook 4311s Notebook PC
  • HP ProBook 4320s Notebook PC
  • HP ProBook 4410s Notebook PC
  • HP ProBook 4411s Notebook PC
  • HP ProBook 4415s Notebook PC
  • HP ProBook 4420s Notebook PC
  • HP ProBook 4425s Notebook PC (ENERGY STAR)
  • HP ProBook 4510s Notebook PC
  • HP ProBook 4515s Notebook PC
  • HP ProBook 4520s Notebook PC
  • HP ProBook 4525s Notebook PC
  • HP ProBook 4710s Notebook PC
  • HP ProBook 4720s Notebook PC
  • HP ProBook 6540b Notebook PC

Technical Specs

Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 2 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week
Service & Support Details Extended service agreement - parts and labor - 2 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Defective media retention - 2 years ¦ Theft recovery - 2 years
Compatibility Information
Designed For HP 210 G1, 215 G1, 240 G2, 240 G3, 240 G4, 245 G3, 248 G1, 250 G1, 250 G2, 250 G3, 250 G4, 255 G2, 255 G3, 255 G4, 3125, 340 G1, 340 G2, 350 G1, 350 G2, 355 G2 ¦ HP Mobile Thin Client mt245 ¦ HP Pro x2 410 G1 ¦ HP ProBook 11 G1, 430 G1, 430 G2, 430 G3, 440 G1, 440 G2, 440 G3, 450 G0, 450 G1, 450 G2, 450 G3, 4540s, 455 G1, 455 G2, 455 G3, 470 G0, 470 G1, 470 G2 ¦ HP Spectre Pro x360 G1 ¦ HP x2 210 ¦ HP x360 310 G1, 310 G2 ¦ HP Compaq 6720s, 6730s
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HP Inc. 2-year Next Business Day Onsite Hardware Support with Accidental Damage Protection, Computrace and Defective Media Retention Notebook Only Service (UQ884E)

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