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HP PSG/ESS Services 2-year Next Business Day Onsite Hardware Support for Travelers with Defective Media Retention Notebook Only Service (UQ868E)

HP PSG/ESS Services
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HP PSG/ESS Services 2-year Next Business Day Onsite Hardware Support for Travelers with Defective Media Retention Notebook Only Service

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Overview

HP Next Business Day Hardware Support for Travelers gives mobile computer users a one-stop solution for prompt, reliable remedial services in more than 85 countries around the world.
  • MacMall Part #: 7919355 
  • Manufacturer Part #: UQ868E 
  • Platform: Universal 


HP Next Business Day Hardware Support for Travelers gives mobile computer users a one-stop solution for prompt, reliable remedial services in more than 85 countries around the world.

This easy-to-use HP Care Pack Service offers local-language remote problem diagnosis and next-business-day onsite response times. Coverage spans HP and Compaq branded mobile hardware products and HP-supplied internal components, plus attached accessories purchased with the main product.

Service highlights include:
  • Remote problem diagnosis and support – Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution.

  • Next business day onsite response – For issues that cannot be resolved remotely, an HP-authorised representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window. Your covered hardware is returned to operational condition, with components or entire units replaced as necessary. Your coverage includes all required parts and materials.

  • Parts and materials – HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements.

  • Coverage window – Service is available 8.00am – 5.00pm local time Monday to Friday (excluding HP holidays), or during standard business days and hours in the country where service is requested.

  • Defective Media Retention Service – A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Compatibility
  • HP 550 Notebook PC
  • HP Compaq 2210b Notebook PC
  • HP Compaq 2510p Notebook PC
  • HP Compaq 2710p Notebook PC
  • HP Compaq 6510b Notebook PC
  • HP Compaq 6515b Notebook PC
  • HP Compaq 6530b Notebook PC
  • HP Compaq 6535b Notebook PC
  • HP Compaq 6710b Notebook PC
  • HP Compaq 6715b Notebook PC
  • HP Compaq 6730b Notebook PC
  • HP Compaq 6730s Notebook PC
  • HP Compaq 6735b Notebook PC
  • HP Compaq 6910p Notebook PC
  • HP Compaq 8710p Notebook PC
  • HP Compaq 8710w Mobile Workstation
  • HP EliteBook 2530p Notebook PC
  • HP EliteBook 2540p Notebook PC
  • HP EliteBook 2740p Tablet PC
  • HP EliteBook 6930p Notebook PC
  • HP EliteBook 8440p Notebook PC
  • HP EliteBook 8530p Notebook PC
  • HP EliteBook 8530w Mobile Workstation
  • HP EliteBook 8540w Mobile Workstation
  • HP Mini 5102
  • HP ProBook 6440b Notebook PC
  • HP ProBook 6450b Notebook PC
  • HP ProBook 6540b Notebook PC
  • HP ProBook 6550b Notebook PC

Technical Specs

General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 2 years
Response Time Next business day
Details
Service & Support Details Extended service agreement - parts and labor - 2 years - on-site - response time: next business day ¦ Technical support - phone consulting - 2 years ¦ Defective media retention - 2 years
Compatibility Information
Designed For HP EliteBook 2170p, 2560p, 2570p, 2760p, 720 G1, 725 G2, 740 G1, 745 G2, 750 G1, 755 G2, 8460p, 8470p, 850 G1, 8540p, 8540w, 8570p ¦ HP EliteBook Folio 1040 G1, 9470m, 9480m ¦ HP EliteBook Revolve 810 G1 Tablet ¦ HP Pro x2 612 G1 ¦ HP ProBook 640 G1, 645 G1, 6470b, 6475b, 655 G1, 6570b ¦ HP Compaq 6510b, 6730b, 6735b
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HP PSG/ESS Services 2-year Next Business Day Onsite Hardware Support for Travelers with Defective Media Retention Notebook Only Service (UQ868E)

HP Next Business Day Hardware Support for Travelers gives mobile computer users a one-stop solution for prompt, reliable remedial services in more than 85 countries around the world.

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