HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options.
MacMall Part #: 7919353
Manufacturer Part #: UQ866E
Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.
Choose Next Business Day Hardware Support when you need to:
Extend your hardware warranty coverage for key systems and devices
Obtain easy-to-buy, easy-to-use onsite services
Improve hardware performance and uptime
Increase the return on your HP and multivendor hardware investments
Enjoy consistent service coverage across geographically dispersed sites
Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Coverage window - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
Accidental Damage Protection - helps you avoid out-of-pocket repair or replacement costs caused by accidents that may occur during normal operation of your mobile computing products. This easy-to-use HP Care Pack service offers enhanced hardware protection that is far more than “just insurance.” It provides convenient off-site pick-up and return or on-site service. There is no deductible, no depreciation. And you enjoy prompt return of a working unit.
Computrace - provides HP notebooks and Tablet PC customers protection from physical damage, theft and loss!
Defective Media Retention Service – A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
HP 4320t Mobile Thin Client
HP 4410t Mobile Thin Client
HP 550 Notebook PC
HP Compaq 2210b Notebook PC
HP Compaq 2510p Notebook PC
HP Compaq 2710p Notebook PC
HP Compaq 6510b Notebook PC
HP Compaq 6515b Notebook PC
HP Compaq 6530b Notebook PC
HP Compaq 6535b Notebook PC
HP Compaq 6710b Notebook PC
HP Compaq 6715b Notebook PC
HP Compaq 6720t Mobile Thin Client
HP Compaq 6730b Notebook PC
HP Compaq 6730s Notebook PC
HP Compaq 6735b Notebook PC
HP Compaq 6910p Notebook PC
HP Compaq 8710p Notebook PC
HP Compaq 8710w Mobile Workstation
HP EliteBook 2530p Notebook PC
HP EliteBook 2540p Notebook PC
HP EliteBook 2740p Tablet PC
HP EliteBook 6930p Notebook PC
HP EliteBook 8440p Notebook PC
HP EliteBook 8530p Notebook PC
HP EliteBook 8530w Mobile Workstation
HP EliteBook 8540w Mobile Workstation
HP Mini 5102
HP ProBook 5310m Notebook PC
HP ProBook 6440b Notebook PC
HP ProBook 6445b Notebook PC (ENERGY STAR)
HP ProBook 6450b Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6540b Notebook PC
HP ProBook 6545b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6555b Notebook PC
Extended service agreement
Parts and labor
Full Contract Period
Next business day
Service & Support Details
Extended service agreement - parts and labor - 3 years - on-site - response time: NBD ¦ Comprehensive defective material retention - 3 years
HP 650, Base Warranty ¦ HP Elite x2 1011 G1 ¦ HP EliteBook 2170p, 2570p, 720 G1, 720 G2, 725 G2, 725 G3, 740 G1, 740 G2, 745 G2, 745 G3, 750 G1, 750 G2, 755 G2, 820 G1, 840 G1, 8470p, 850 G1, 850 G2, 8540p, 8540w, 8570p ¦ HP EliteBook Folio 1020 G1, 1020 G2, 1040 G1, 1040 G2, 9470m, 9480m ¦ HP EliteBook Revolve 810 G1 Tablet, 810 G2 Tablet, 810 G3, 810 G3 Tablet ¦ HP EliteOne 800 G1 ¦ HP Mobile Thin Client mt41, mt42 ¦ HP ProBook 640 G1, 645 G1, 6470b, 6475b, 655 G1, 6570b ¦ HP Spectre Pro x360 G1 ¦ HP Spectre x2 Pro 13 ¦ HP x360 310 G1, 310 G2 ¦ HP ZBook 14 Mobile Workstation, 17 G2 Mobile Workstation ¦ HP Compaq 6510b, 6530b, 6730b, 8710p
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