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HP PSG/ESS Services 5-year Next Business Day Onsite Hardware Support with Accidental Damage Protection Notebook Only Service (UM237E)

HP PSG/ESS Services
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HP PSG/ESS Services 5-year Next Business Day Onsite Hardware Support with Accidental Damage Protection Notebook Only Service

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Overview

This HP service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options.
  • MacMall Part #: 7783470 
  • Manufacturer Part #: UM237E 
  • UPC: 0018527102039 
  • Platform: Universal 


Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose Next Business Day Hardware Support when you need to:
  • Extend your hardware warranty coverage for key systems and devices
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites
Service highlights
  • Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

  • Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

  • Coverage window - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays

  • Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.

  • Accidental Damage Protection - helps you avoid out-of-pocket repair or replacement costs caused by accidents that may occur during normal operation of your mobile computing products. This easy-to-use HP Care Pack service offers enhanced hardware protection that is far more than “just insurance.” It provides convenient off-site pick-up and return or on-site service. There is no deductible, no depreciation. And you enjoy prompt return of a working unit.
Compatibility
  • Compaq 515 Notebook PC
  • Compaq 516 Notebook PC
  • Compaq 610 Notebook PC
  • Compaq 615 Notebook PC
  • Compaq 620 Notebook PC (ENERGY STAR)
  • HP 2133 Mini-Note PC
  • HP 2133-1 Mini-Note PC
  • HP 425 Notebook PC (ENERGY STAR)
  • HP 4320t Mobile Thin Client
  • HP 4410t Mobile Thin Client
  • HP 500 Notebook PC
  • HP 520 Notebook PC
  • HP 530 Notebook PC
  • HP 540 Notebook PC
  • HP 550 Notebook PC
  • HP 620 Notebook PC
  • HP 625 Notebook PC
  • HP Compaq 2230s Notebook PC
  • HP Compaq 6530s Notebook PC
  • HP Compaq 6720s Notebook PC
  • HP Compaq 6720t Mobile Thin Client
  • HP Compaq 6730b Notebook PC
  • HP Compaq 6730s Notebook PC
  • HP Compaq 6735b Notebook PC
  • HP Compaq 6735s Notebook PC
  • HP Compaq 6820s Notebook PC
  • HP Compaq 6830s Notebook PC
  • HP Mini 100e Education Edition
  • HP Mini 2140 Notebook PC
  • HP Mini 5101
  • HP Mini 5102
  • HP Mini 5103
  • HP ProBook 4310s Notebook PC
  • HP ProBook 4311s Notebook PC
  • HP ProBook 4320s Notebook PC
  • HP ProBook 4410s Notebook PC
  • HP ProBook 4411s Notebook PC
  • HP ProBook 4415s Notebook PC
  • HP ProBook 4420s Notebook PC
  • HP ProBook 4425s Notebook PC (ENERGY STAR)
  • HP ProBook 4510s Notebook PC
  • HP ProBook 4515s Notebook PC
  • HP ProBook 4520s Notebook PC
  • HP ProBook 4525s Notebook PC
  • HP ProBook 4710s Notebook PC
  • HP ProBook 4720s Notebook PC
  • HP ProBook 6540b Notebook PC

Technical Specs

General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 5 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week
Details
Service & Support Details Extended service agreement - parts and labor - 5 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 5 years ¦ Accidental damage coverage - 5 years ¦ Defective media retention - 5 years
Compatibility Information
Designed For HP 215 G1, 3115m, 3125, 500, 530 ¦ HP Mobile Thin Client mt41 ¦ HP Pro 3125 ¦ HP ProBook 430 G1, 430 G2, 4340s, 440 G1, 440 G2, 4430s, 4440s, 450 G0, 450 G1, 450 G2, 4520s, 4525s, 4530s, 4540s, 4545s, 455 G1, 455 G2, 4720s ¦ HP Compaq 6735s ¦ HP Compaq Mobile Thin Client 6720t
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HP PSG/ESS Services 5-year Next Business Day Onsite Hardware Support with Accidental Damage Protection Notebook Only Service (UM237E)

This HP service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options.

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