Shop 24/7 by phone 1-800-MACMALL (622-6255)

Live Help
Order Status
My Cart

 

 
MacMall - Your #1 Apple Superstore
1
2
3
4
1
2
3
4
1
2
3
4
 
 
 
 
 
Here is what you missed!
Macmall Email Subscription
 
  • Save up to 70% off!
  • Get the latest tech deals instantly
  • Receive exclusive coupons and offers
  • Discover new Apple announcements
 

Your personal data is safe with us, it will never be disclosed to any third parties or sold.

 
 
 
 
 
 
 
 
 
 
 

Thank You for Subscribing to our newsletter

Be sure to add deals@news.macmall.com to your address book so you don’t miss a deal.

 
 
 
 
 
 
 

HP PSG/ESS Services Smart Buy 3 Year Support Plus DL320 Storage Server Service (UG904E)

HP PSG/ESS Services
No Reviews | Add Review

Share Today!

 
HP PSG/ESS Services Smart Buy 3 Year Support Plus DL320 Storage Server Service

Widget Not Available!!!

Overview

HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts, materials and recommended engineering improvements.
  • MacMall Part #: 7271324 
  • Manufacturer Part #: UG904E 
  • UPC: 0720591531461 
  • Platform: Universal 



HP Support Plus Service is composed of comprehensive hardware and software services that enable you to increase the availability of your IT infrastructure. HP engineers work with your IT team to help you to resolve hardware and software problems with HP and selected third-party products.

As HP releases updates to software and reference manuals, these updates are made available to your system manager or designee. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. This service also includes a license to use and copy the software updates for each system covered by the original HP or original manufacturer software license.

In addition, this service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

Service highlights options

– Onsite hardware support
– Parts and materials
– Work to completion
– Software support
– Escalation management
– Remote problem diagnosis and support
– Access to electronic support information and services
– Electronic remote monitoring and support, standard configuration

Service Features

For technical hardware issues that cannot, in HP's judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or equivalent to new in performance. Replaced parts become the property of HP. Once an HP authorized representative arrives at the Customer's site, the representative will continue to deliver the service, either onsite or remotely, at the discretion of HP, until the products are operational or as long as reasonable progress is being made. Work may be temporarily suspended if additional parts or resources are required, but work will resume when they become available. Once a software problem is logged, an HP Response Center engineer will respond to the call within two hours. Calls received and answered outside this service coverage window will be logged the next day for which the Customer has a service coverage window (may vary by geographic location). HP provides corrective support to resolve identifiable and customer-reproducible software product problems. HP has established formal escalation procedures to facilitate complex problem resolution. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving.

Service Eligibility

To be eligible to purchase HP Support Plus Service, the Customer must be properly licensed to use the revision of the software that is current at the beginning of the Support Agreement period; otherwise, and additional charge may be applied to bring the Customer into service eligibility.

Compatibility
– HP DL320s 1.7TB SAS SmartBuy Storage Server
– HP DL320s 3.6TB SAS SmartBuy Storage Server
– HP DL320s 3TB SATA SmartBuy Storage Server
– HP DL320s 6TB SATA SmartBuy Storage Server
– HP DL320s 9TB SATA SmartBuy Storage Server

Technical Specs

General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 3 years
Response Time 4 hours
Service Availability 13 hours a day / 5 days a week
Manufacturer Selling Program HP Smart Buy
Details
Service & Support Details Extended service agreement - parts and labor - 3 years - on-site - response time: 4 hours - availability: 13 hours a day / Monday-Friday ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 13 hours a day / Monday-Friday ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years
close
  View/Download Coupon

Rebates

Accessories

Enhanced Products

Similar Products

Question & Answer

 

HP PSG/ESS Services Smart Buy 3 Year Support Plus DL320 Storage Server Service (UG904E)

HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts, materials and recommended engineering improvements.

0 Question(s) • 0 Answer(s)

Back to top

Rules and Regulations

0 Question(s) from the Community

User Reviews

$1,299.00

Save More with MacMall

Add Item
Free Shipping

 

Get exclusive discounts on your favorite Apple products today!

Your Biggest Source for Everything Apple!

MacMall is the #1 Apple Direct Reseller. We sell more Apple-branded products than any other direct Apple reseller. Since 1987, MacMall has been supplying Mac computers, Mac software, iPods, iPad accessories, and more Apple brand products and consumer electronics to consumers, businesses, and creative professionals.

At MacMall, we understand the increasing demand for the best quality consumer products at huge discounted prices. That's why we are proud to offer the lowest prices on our extensive selection of best-selling products, and hard-to-find Mac and iPod products you crave. Get yourself the new iPad or the new Apple TV for your family. Looking to upgrade your MacBook? Or just want to find out the best suited iPod/iPhone accessories for your hot gadget? Keep your iPad up-to-date with function and technology with our line of top-brand iPad accessories. Compare brands. Equip your Apple products.

More than the innovative products, MacMall goes beyond commerce and into affordable, high-quality business solutions. From customized business sites to financing & leasing to software licensing, technology certifications, configuration services, packaged service programs, and more. Enjoy easy management, easy installation, and easy implementation. Discover a whole new way to create and re-create your business.

Plus, with our 24/7 customer service hotline, we're always just a phone call away no matter when you want to reach us. Get the MacMall Advantage. Don’t miss out on the best deals, special prices, rebate savings, exclusive bundles, and dedicated service you won’t find anywhere else!

Company

About Us
MacMall Blog
The Mall Report
Retail Store Location
CAP Acount Login
Careers
Investor Relations
Join Our Affiliate Network
MacMall Business Solutions
MacMall Advantage
General Terms & Disclaimers
Privacy Policy
Site Map

Customer Service

Contact Us
Rebates
Subscribe
Unsubscribe
Order Status
Live Chat

Follow Us

   
 
Apple Authorized Reseller Entrust bbb Tool Twist

Participating store

1940 E. Mariposa Ave, El Segundo, CA 90245 800.MACMALL © 2013 MacMall