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HP PSG/ESS Services 3-year Next Business Day Onsite MSL 2024 Hardware Support (UE294E)

HP PSG/ESS Services
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HP PSG/ESS Services 3-year Next Business Day Onsite MSL 2024 Hardware Support

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Overview

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
  • MacMall Part #: 7096355 
  • Manufacturer Part #: UE294E 
  • UPC: 12502053354 
  • Platform: Universal 


Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose Next Business Day Hardware Support when you need to:
  • Extend your hardware warranty coverage for key systems and devices
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites
Service highlights
  • Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

  • Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

  • Coverage window options
    - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
    - Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays

  • Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.

Technical Specs

General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 3 years
Response Time Next business day
Details
Service & Support Details Extended service agreement - parts and labor - 3 years - on-site - response time: next business day
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HP PSG/ESS Services 3-year Next Business Day Onsite MSL 2024 Hardware Support (UE294E)

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime.

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