HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
MacMall Part #: 491904
Manufacturer Part #: UC245E
Expert next-day service - with your choice of coverage windows
Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.
Choose Next Business Day Hardware Support when you need to:
Extend your hardware warranty coverage for key systems and devices
Obtain easy-to-buy, easy-to-use onsite services
Improve hardware performance and uptime
Increase the return on your HP and multivendor hardware investments
Enjoy consistent service coverage across geographically dispersed sites
Service highlights include:
Remote problem diagnosis and support – HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
Next business day onsite response – For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Coverage window - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
Escalation management – Established escalation procedures enlist specialized expertise from HP and selected third-parties.
Compaq 300B Microtower PC
Compaq 500B Microtower PC
Compaq 505B Microtower PC
HP 500B Microtower PC
HP 505B Microtower PC
HP Elite 7000 Microtower PC
HP Elite 7100 Microtower PC
HP Pro 3000 Microtower PC
HP Pro 3000 Small Form Factor PC
HP Pro 3005 Microtower PC
Extended service agreement
Parts and labor
Full Contract Period
Next business day
9 hours a day / 5 days a week
Manufacturer Selling Program
HP Smart Buy
Service & Support Details
Extended service agreement - parts and labor - 3 years - on-site - response time: NBD - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
HP 200 G1, 205 G1, 260 G1, 280 G1, 402 G1, 500B, 505B ¦ HP Elite 7000, 7100 ¦ HP Pro 3000, 3330, 3500, 3500 G2 ¦ HP Pro All-in-One 3520 ¦ HP ProDesk 400 G1, 400 G2.5, 405 G1, 405 G2, 490 G1, 490 G2 ¦ HP ProOne 400 G1, 400 G2, 600 G1 ¦ HP Compaq 500B, 505B, 6300 Pro, 6300 Pro PC, 6305 Pro, Pro 4300
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