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HP PSG/ESS Services 1-Year Pick-Up & Return Service with Accidental Damage Protection for Notebook Only (1/1/0) - Electronic (U4399E )

HP PSG/ESS Services
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HP PSG/ESS Services 1-Year Pick-Up & Return Service with Accidental Damage Protection for Notebook Only (1/1/0) - Electronic

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Overview

Offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. Standard business hours coverage.
  • MacMall Part #: 461125 
  • Manufacturer Part #: U4399E  
  • Platform: Universal 



High-quality door-to-door service

This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.

In addition, the service's Accidental Damage Protection helps you avoid repair or replacement costs due to mishaps that occur during normal operation of your mobile and desktop devices.

Choose Pick-Up and Return Service when you need to:

– Quickly access remote problem diagnosis and technical support
– Improve uptime and productivity with prompt repair services
– Enhance your standard warranty with Accidental Damage Protection coverage
– Obtain consistent, expert hardware support backed by HP

Service highlights

Remote problem diagnosis and support - HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

Repair center services - For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.

Pick-up by HP - An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.

Return shipment - An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment.

Standard business hours coverage - Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays.

Accidental Damage Protection - Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage. Your unit may have to be repaired or replaced at an HP- designated location, as not all replacement parts may be available locally.

Compatibility:
HP 510 Notebook PC
HP Compaq 6510b Notebook PC
HP Compaq 6515b Notebook PC
HP Compaq 6710b Notebook PC
HP Compaq 6715b Notebook PC
HP Compaq 6910p Notebook PC
HP Compaq nx6110 Notebook PC
HP Compaq nx6325 Notebook PC
HP Compaq nx7300 Notebook PC
HP Compaq nx7400 Notebook PC
HP Compaq nx9420 Notebook PC
HP Compaq nx9600 Notebook PC

Technical Specs

General
Type Extended service agreement
Service Included Parts and labor
Location Pick-up and return
Full Contract Period 1 year
Service Availability 9 hours a day / 5 days a week
Covered Configurations CPU only
Details
Service & Support Details Extended service agreement - parts and labor - 1 year - pick-up and return - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday ¦ Insurance - 1 year ¦ Technical support - phone consulting - 1 year
Compatibility Information
Designed For HP EliteBook 2170p, 2530p, 2540p, 2560p, 2570p, 2730p, 2760p, 6930p, 720 G1, 725 G2, 740 G1, 745 G2, 750 G1, 755 G2, 820 G1, 840 G1, 8440p, 8460p, 8470p, 8530p, 8540p, 8540w, 8560p ¦ HP EliteBook Folio 1040 G1, 9470m, 9480m ¦ HP EliteBook Revolve 810 G1 Tablet ¦ HP Pro x2 612 G1 ¦ HP ProBook 640 G1, 645 G1, 6455b, 6460b, 6465b, 6470b, 6475b, 650 G1, 655 G1, 6555b, 6560b, 6565b, 6570b ¦ HP Compaq 2510p, 2710p, 6510b, 6515b, 6530b, 6535b, 6710b, 6730b, 6735b, 6910p, 8510p, 8710p ¦ HP Compaq Business Notebook nc6000, nx6320, nx7400, nx9100
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HP PSG/ESS Services 1-Year Pick-Up & Return Service with Accidental Damage Protection for Notebook Only (1/1/0) - Electronic (U4399E )

Offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. Standard business hours coverage.

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