Offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. Standard business hours coverage.
MacMall Part #: 348240
Manufacturer Part #: U4426PE
High-quality door-to-door service
This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.
In addition, the service's Accidental Damage Protection helps you avoid repair or replacement costs due to mishaps that occur during normal operation of your mobile and desktop devices.
Choose Pick-Up and Return Service when you need to:
Quickly access remote problem diagnosis and technical support Improve uptime and productivity with prompt repair services Enhance your standard warranty with Accidental Damage Protection coverage Obtain consistent, expert hardware support backed by HP
Remote problem diagnosis and support - HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
Repair center services - For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.
Pick-up by HP - An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.
Return shipment - An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment.
Standard business hours coverage - Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays.
A HP Post Warranty Care Pack is designed to extend the service on a machine after the inherent warranty has expired. You cannot purchase a post warranty care pack at the time of hardware purchase. HP would strongly recommend an enhancement care pack be sold at the time of hardware purchase.
A Post Warranty Care Pack must be sold within 3 months of the inherent warranty expiry date. If a customer wishes to purchase a post warranty care pack outside of the 3 months, then a service call must be logged and the machine inspected for faults by an authorised HP technician to determine if the machine is in good working order.
A Post Warranty Care Pack starts when the inherent warranty has expired.
Compatibility: HP Compaq 2510p Notebook PC HP Compaq 6510b Notebook PC HP Compaq 6515b Notebook PC HP Compaq 6710b Notebook PC HP Compaq 6715b Notebook PC HP Compaq 6910p Notebook PC HP Compaq nc2400 Notebook PC HP Compaq nc4200 Notebook PC HP Compaq nc4400 Notebook PC HP Compaq nc6140 Notebook PC HP Compaq nc6220 Notebook PC HP Compaq nc6320 Notebook PC HP Compaq nc6400 Notebook PC HP Compaq nc8430 Notebook PC HP Compaq nw8240 Mobile Workstation HP Compaq nw8440 Mobile Workstation HP Compaq nw9440 Mobile Workstation HP Compaq nx6325 Notebook PC
Extended service agreement
Parts and labor
Pick-up and return
Full Contract Period
9 hours a day / 5 days a week
Service & Support Details
Extended service agreement - parts and labor - 1 year - pick-up and return - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday ¦ Technical support - remote monitoring - 1 year
HP Base Warranty ¦ HP EliteBook 2170p, 2440p, 2530p, 2540p, 2560p, 2570p, 2730p, 2740p, 2760p, 6930p, 720 G1, 740 G1, 740 G2, 745 G3, 755 G2, 840 G1, 8440p, 8440w, 8460p, 8460w, 8470p, 8470w, 850 G1, 8530p, 8530w, 8540p, 8540w, 8560p, 8560w, 8570p, 8570w, 8730w, 8740p, 8740w, 8760w, 8770w ¦ HP EliteBook Folio 1020 G2, 9470m ¦ HP EliteBook Revolve 810 G1 Tablet, 810 G2 Tablet ¦ HP Omen Pro Mobile Workstation ¦ HP Omen Pro 15 Mobile Workstation ¦ HP Pavilion g6-1224sa ¦ HP ProBook 440 G1, 6360b, 6440b, 6445b, 6450b, 6455b, 6460b, 6465b, 6470b, 6475b, 6540b, 6545b, 655 G1, 6550b, 6555b, 6560b, 6565b, 6570b ¦ HP Workstation Z820 ¦ HP ZBook 14 Mobile Workstation, 15 Mobile Workstation, 17 Mobile Workstation ¦ HP Compaq 2510p, 2710p, 6000 Pro, 6200 Pro, 6530b, 6535b, 6730b, 6735b, 6910p, 8200 Elite, 8510p, Elite 8300, Pro 4300 ¦ HP Compaq Business Desktop dc5850 ¦ HP Compaq Business Notebook nc2400, nc4010, nc4200, nc4220, nc4400, nc6000, nc6110, nc6120, nc6200, nc6220, nc8000, nx6105, nx6130, nx6325 ¦ HP Compaq Mobile Workstation 8510w, nw8240, nw9440 ¦ HP Compaq Tablet PC tc4400
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