Offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. Standard business hours coverage.
MacMall Part #: 344504
Manufacturer Part #: U4400E
This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.
In addition, the service's Accidental Damage Protection helps you avoid repair or replacement costs due to mishaps that occur during normal operation of your mobile and desktop devices.
Choose Pick-Up and Return Service when you need to:
Quickly access remote problem diagnosis and technical support
Improve uptime and productivity with prompt repair services
Enhance your standard warranty with Accidental Damage Protection coverage
Obtain consistent, expert hardware support backed by HP
Remote problem diagnosis and support - HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
Repair center services - For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.
Pick-up by HP - An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.
Return shipment - An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment.
Standard business hours coverage - Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays.
Accidental Damage Protection - Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage. Your unit may have to be repaired or replaced at an HP- designated location, as not all replacement parts may be available locally.
HP 510 Notebook PC
HP Compaq 6510b Notebook PC
HP Compaq 6515b Notebook PC
HP Compaq 6710b Notebook PC
HP Compaq 6715b Notebook PC
HP Compaq 6910p Notebook PC
HP Compaq nx6110 Notebook PC
HP Compaq nx6325 Notebook PC
HP Compaq nx7300 Notebook PC
HP Compaq nx7400 Notebook PC
HP Compaq nx9420 Notebook PC
HP Compaq nx9600 Notebook PC
Extended service agreement
Parts and labor
Pick-up and return
Full Contract Period
9 hours a day / 5 days a week
Service & Support Details
Extended service agreement - parts and labor - 3 years - pick-up and return - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 3 years ¦ Accidental damage coverage - 3 years
HP 650, 90W Docking Station, Base Warranty ¦ HP Elite x2 1011 G1 ¦ HP EliteBook 2170p, 2530p, 2540p, 2560p, 2570p, 2730p, 2740p, 2760p, 6930p, 720 G1, 720 G2, 725 G2, 725 G3, 740 G1, 740 G2, 745 G2, 745 G3, 750 G1, 750 G2, 755 G2, 755 G3, 820 G1, 840 G1, 840 G2, 8440p, 8460p, 8470p, 850 G1, 850 G2, 8530p, 8540p, 8540w, 8560p, 8570p ¦ HP EliteBook Folio 1020 G1, 1020 G2, 1040 G1, 1040 G2, 9470m ¦ HP EliteBook Revolve 810 G1 Tablet, 810 G2 Tablet, 810 G3, 810 G3 Tablet ¦ HP EliteOne 800 G1 ¦ HP Pro x2 612 G1 ¦ HP ProBook 5330m, 640 G1, 645 G1, 6455b, 6460b, 6465b, 6470b, 6475b, 655 G1, 6555b, 6560b, 6565b, 6570b ¦ HP ZBook 14 Mobile Workstation, 15 G2 Mobile Workstation, 17 G2 Mobile Workstation ¦ HP Compaq 2210b, 2510p, 2710p, 6510b, 6515b, 6530b, 6535b, 6710b, 6730b, 6735b, 6910p, 8510p, 8710p ¦ HP Compaq Business Notebook nc6000, nc6120, nc6320, nx6110, nx6310, nx6320, nx7300, nx7400, nx8220
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