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HP PSG/ESS Services 3-year Next Business Day Exchange Hardware Support Thin Client Only (U4847E )

HP PSG/ESS Services
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HP PSG/ESS Services 3-year Next Business Day Exchange Hardware Support Thin Client Only

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Overview

Replace failed hardware units quickly and conveniently with HP Services' reliable next-day exchange service.
  • MacMall Part #: 325965 
  • Manufacturer Part #: U4847E  
  • Platform: PC 



Replace failed hardware units quickly and conveniently with HP Services' reliable next-day exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to onsite repair for HP products.

A permanent replacement unit is shipped overnight via premium airfreight to your location. Shipping charges - for both the returned and replacement products - are prepaid by HP. Replacement units are new or refurbished to like-new condition.

Next Day Exchange is particularly suitable for products that do not carry critical data, or in instances when your data can readily be restored from back-up devices.

Choose Next Day Exchange Hardware Support when you need to:

– Replace defective hardware the day after it goes down
– Take advantage of convenient door-to-door pick-up and delivery
– Rapidly access over-the-phone problem diagnosis and technical support
– Find a cost-saving alternative to onsite hardware support

Service Highlights

Remote problem diagnosis and support - HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

Next-day exchange - If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next-day delivery of replacement products is available for calls received before 2:00 pm local time. Your permanent replacement unit will be delivered by 10:30 am the following business day in most areas within the continental US. Service within 1 to 2 days is available in selected areas of Alaska and Hawaii.

Standard business hours coverage - Remote telephone support is available 8:00 am-5:00 pm Monday through Friday, excluding holidays. Extended telephone support may be available for selected products.

Technical Specs

General
Type Extended service agreement
Service Included Replacement
Full Contract Period 3 years
Response Time 1 day
Details
Service & Support Details Extended service agreement - replacement - 3 years - response time: 1 day
Compatibility Information
Designed For HP Flexible Thin Client t510, t520, t610, t610 PLUS, t620, t620 PLUS ¦ HP MP4 Digital Signage Player 4200 ¦ HP Smart Client t5335z, t5565z ¦ HP Smart Zero Client t410 ¦ HP Streaming Client st5742 ¦ HP Thin Client gt7720, gt7725, st5742, st5747, t5145, t5325, t5540, t5545, t5550, t5565, t5570, t5570e, t5630, t5630w, t5740, t5740e, t5745 ¦ HP Zero Client t310 ¦ HP Compaq Business Desktop dc7900 ¦ HP Compaq Thin Client gt7720, gt7725, t5135, t5300, t5305, t5500, t5510, t5530, t5540, t5545, t5630, t5630w, t5700, t5723, t5725, t5730, t5730w, t5735
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HP PSG/ESS Services 3-year Next Business Day Exchange Hardware Support Thin Client Only (U4847E )

Replace failed hardware units quickly and conveniently with HP Services' reliable next-day exchange service.

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