This HP Care Pack extends coverage for your HP product beyond the original factory warranty. The plan includes enhanced technical phone support, remote diagnostic services, and hardware replacement during the extended coverage period.
MacMall Part #: 7833873
Manufacturer Part #: UQ213E
A convenient, cost-effective alternative to onsite hardware repair
Replace failed hardware units quickly and conveniently with HP Services' reliable next-day exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to onsite repair for HP products.
A permanent replacement unit is shipped overnight via premium airfreight to your location. Shipping charges - for both the returned and replacement products - are prepaid by HP. Replacement units are new or refurbished to like-new condition.
Next Day Exchange is particularly suitable for products that do not carry critical data, or in instances when your data can readily be restored from back-up devices.
Choose Next Day Exchange Hardware Support when you need to:
Replace defective hardware the day after it goes down
Take advantage of convenient door-to-door pick-up and delivery
Rapidly access over-the-phone problem diagnosis and technical support
Find a cost-saving alternative to onsite hardware support
Remote problem diagnosis and support - HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
Next-day exchange - If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next-day delivery of replacement products is available for calls received before 2:00 pm local time. Your permanent replacement unit will be delivered by 10:30 am the following business day in most areas within the continental US. Service within 1 to 2 days is available in selected areas of Alaska and Hawaii.
Standard business hours coverage - Remote telephone support is available 8:00 am-5:00 pm Monday through Friday, excluding holidays. Extended telephone support may be available for selected products.
Extended service agreement
At manufacturer expense
Full Contract Period
Next business day
Service & Support Details
Extended service agreement - replacement - 4 years - shipment - response time: next business day ¦ Technical support - phone consulting - 4 years - availability: 6 hours a day ( 6:00 AM - 12:00 AM ) / Monday-Friday
HP Officejet 8040 with Neat ¦ HP Officejet Pro 8500 A909a, 8500 Wireless A909g, 8500A A910a, 8500A Plus A910g, 8600 Premium N911n, 8630, K8600, K8600dn, L7555, L7750
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