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HP IPG Services 3 Year Next Business Day Exchange Service for Scanjet 7800 (UH370E)

HP IPG Services
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HP IPG Services 3 Year Next Business Day Exchange Service for Scanjet 7800

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Overview

HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time.
  • MacMall Part #: 7355559 
  • Manufacturer Part #: UH370E 
  • Platform: Universal 



HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and on which customers may easily restore data from backup files, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support.

HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.

Service highlights options

– Remote problem diagnosis and technical telephone support
– Hardware exchange
– Prepaid shipping label, materials, and instructions for return
– Standard coverage window
– Access to electronic support information and services

Coverage

This service provides coverage for all standard accessories included with the HP base product part number and all HP-supplied internal components (such as HP Jetdirect cards, memory, and CD-ROM drives). Consumable items including, but not limited to, batteries and Tablet PC pens, maintenance kits and other supplies, non-HP devices, and accessories purchased in addition to the base product, such as docking stations and port replicators, are not covered by this service. Service is limited to the continental United States and selected areas of Alaska and Hawaii. Most areas within the continental United States can be serviced the next day. Add 1 to 2 days for service in Alaska and Hawaii. Customers may check with a local HP authorized representative to find out whether their product or location is eligible for this service. Coverage limitations One-time Hardware Replacement: For selected Care Packs, service coverage is limited both by a length of time as well as by a usage limit of the hardware exchange service feature. For one-time hardware replacement, all service coverage (including remote support) will terminate when the covered hardware is exchanged or when the term expires, whichever occurs first.

Service Features

When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP. If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects. HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement products shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HPs discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location). The coverage window specifies the time during which the described services are delivered. Service is available between 8:00 a.m. and 5:00 p.m. local time, HP standard business days, excluding HP holidays. As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to:

Compatibility

– HP Scanjet 7800 Document Sheet-feed Scanner

Technical Specs

General
Type Extended service agreement
Service Included Replacement
Location Shipment
Return Shipment At manufacturer expense
Full Contract Period 3 years
Response Time Next business day
Details
Service & Support Details Extended service agreement - replacement - 3 years - shipment - response time: next business day ¦ Technical support - phone consulting - 3 years - availability: 9 hours a day / Monday-Friday
Compatibility Information
Designed For HP ScanJet 5000, Enterprise Flow 5000 s2 Sheet-feed Scanner
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HP IPG Services 3 Year Next Business Day Exchange Service for Scanjet 7800 (UH370E)

HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time.

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