Quickly access remote problem diagnosis and technical support; improve uptime and productivity with prompt repair services; enhance your standard warranty with Accidental Damage Protection coverage.
MacMall Part #: 7075568
Manufacturer Part #: UC277E
HP Care Pack Services Pick-Up & Return Service
High-quality door-to-door service
This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.
In addition, the service's Accidental Damage Protection helps you avoid repair or replacement costs due to mishaps that occur during normal operation of your mobile and desktop devices.
Choose Pick-Up and Return Service when you need to:
Quickly access remote problem diagnosis and technical support Improve uptime and productivity with prompt repair services Enhance your standard warranty with Accidental Damage Protection coverage Obtain consistent, expert hardware support backed by HP
Remote problem diagnosis and support- HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
Repair center services- For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.
Pick-up by HP- An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.
Return shipment- An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment.
Standard business hours coverage- Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays.
Accidental Damage Protection- Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage. Your unit may have to be repaired or replaced at an HP- designated location, as not all replacement parts may be available locally.
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Extended service agreement
Parts and labor
Pick-up and return
Full Contract Period
9 hours a day / 5 days a week
Manufacturer Selling Program
HP Smart Buy
Service & Support Details
Extended service agreement - parts and labor - 3 years - pick-up and return - availability: 9 hours a day / Monday-Friday ¦ Accidental damage coverage - 3 years ¦ Technical support - phone consulting - 3 years
At MacMall, we understand the increasing demand for the best quality consumer products at huge discounted prices. That's why we are proud to offer the lowest prices on our extensive selection of best-selling products, and hard-to-find Mac and iPod products you crave. Get yourself the new iPad or the new Apple TV for your family. Looking to upgrade your MacBook? Or just want to find out the best suited iPod/iPhone accessories for your hot gadget? Keep your iPad up-to-date with function and technology with our line of top-brand iPad accessories. Compare brands. Equip your Apple products.
Plus, with our 24/7 customer service hotline, we're always just a phone call away no matter when you want to reach us. Get the MacMall Advantage. Don’t miss out on the best deals, special prices, rebate savings, exclusive bundles, and dedicated service you won’t find anywhere else!