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Hewlett Packard Enterprise 3500 IP Phone (JC504A)

Hewlett Packard Enterprise
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Hewlett Packard Enterprise 3500 IP Phone

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2 RJ-45 autosensing 10/100/1000 PoE ports, Auto-MDIX Media Type, 2 RJ-9 (headset and handset), 4.4 W Idle power, 6.4 W Maximum power rating, 25 W Power output, 0.5 A Current
  • MacMall Part #: 8176257 
  • Manufacturer Part #: JC504A 
  • UPC: 613326785744 
  • Platform: Universal 

The full-featured, SIP-based HP 350x IP Phone Series meets the diverse communications needs of organizations of all sizes with a full range of call-handling features and functionality that encourages collaboration and increases productivity. All phones support digital labeling, PoE, four-way navigation controls, and are available with high-resolution backlit and color TFT displays.

In addition, they deliver rich, full body, wideband voice clarity with full-duplex speakerphones, as well as offer intuitive interfaces, Gigabit Ethernet support, and environmentally friendly power-save options. Ideal for common areas and everyday desktop business use, the phones are the perfect solution for knowledge workers, departmental administrators, and teleconference participants with intensive communication requirements. Optional accessories include wall mounts, AC power adapters, and deskstands.


  • Nine definable ring tones --- offer a choice of ring tones, which are used when alerting users of new incoming calls and can be configured via the Web provisioning interface; provides customers with a choice to further personalize the phone to meet their own needs

  • Browser-based management --- Web-based management on the VCX server eases configuration tasks and makes advanced features easier to master; customization capabilities allow users to accomplish a variety of setup procedures themselves

  • Support for 10 different languages --- all 350x series IP phones have user interface localization capabilities with the support of the following interface languages: Chinese (Simplified), Dutch, English (US), French (European), German, Italian, Korean, Portuguese (Brazilian), Spanish (Latin), and Russian

  • VCX IP phone license support --- all 350x series IP phones require a software keycode license (sold separately) to activate; 350x phones will work with legacy VCX 7.x , 8.x, and 9.0 IP phone licenses, along with 9.5+ IP phone licenses, as long as VCX system is running software version 9.5 and later; all IP phone licenses are managed from the VCX administrator Web provisioning interface

  • Country-specific tones --- VCX Connect solution allows administrators and users to configure phones for a certain country, which specifies the tones used by the phone; the country configuration for the phone is on a per-user basis via Web provisioning
  • Gigabit Ethernet connectivity --- to reduce cabling costs and eliminate the need for a standalone switch port, 350x series IP phone models offer two switched Gigabit Ethernet ports, except for the 3500B model, which supports 10/100 connectivity; the second port is used as a PC pass-through port that supports handling and passing of IEEE 802.1x EAP packets; this helps ensure that the desktop phone is an integral part of a high-performance network and is ready for future connectivity needs

  • Optional connectivity accessories --- include ergonomically designed wall mounts that fit the form factor of the 350x phone design, AC power adapters, and replacement phone stands

  • IEEE 802.3af Power over Ethernet (PoE) support --- all 350x series IP phones support IEEE 802.3af Power over Ethernet (PoE) and help reduce the total cost of ownership
Investment protection
  • Green technology --- all 350x series IP phones support configurable energy conservation options that include both a screen-save capability and a deep sleep power-save mode; user- and administrator-configurable power-save options reduce energy use by up to 50% relative to peak usage requirements

  • Energy Star 2.0 power adapters --- optional 350x series IP phone power adapters are designed to be Energy Star 2.0 compliant to make them more efficient than conventional adapters
Ease of use
  • Context-sensitive soft keys --- 3503 model phones have five interactive and context-sensitive soft keys, while the remaining models have four, facilitating efficient management of the most demanding communication needs; this enables easy access to the user directory, call logs, speed dials, and feature lists from the LCD soft keys; all phones use either icon- or text-driven menu selections for universal understanding of feature options
  • A phone portfolio for all business needs --- 350x series phones offer a comprehensive suite of devices designed for the most demanding and varied range of work environments and users; easy-to-use features make these phones ideal for common areas and everyday desktop business use, as well as for knowledge workers, departmental administrators, and teleconference participants with intensive communication requirements

  • Customizable system-wide background image --- options such as customizable background images on the 3503 IP phone provide enterprise administrators with the flexibility to upload a company-wide corporate image

  • Three-page button-mapping features --- one-touch call handling, enabled by programmable feature buttons accessible by a unique three-page scrolling feature on the 3502 and 3503 IP phones, provides the scalability and flexibility to map three times the number of features as available buttons.

  • Flexible date and time display --- allows administrators or users to configure date and time displays on the phones using the Web provisioning interface, which provides displays based on user preference or location preference

2 RJ-45 autosensing 10/100/1000 PoE ports (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T, IEEE 802.3af PoE)
Media Type: Auto-MDIX
Duplex: 10BASE-T/100BASE-TX: half or full; 1000BASE-T: full only
2 RJ-9 (headset and handset)

Rests on a multiangle deskstand or wall mount

Operating temperature: 32°F to 104°F (0°C to 40°C); Ambient Temperature
Operating relative humidity: 5% to 95%, noncondensing
Nonoperating/Storage temperature: -40°F to 158°F (-40°C to 70°C)

Electrical characteristics
Voltage: 100-240 VAC
Current: 0.5 A
Idle power: 4.4 W
Maximum power rating: 6.4 W
Power output: 25 W
Frequency: 50/60 Hz

Phone characteristics
Max. calls (lines) supported: 2
Programmable lighted buttons: 2 (not lighted)
Fixed feature buttons: 10
Soft keys: 4*
Four-way navigation control: Yes
Display type: Grayscale
Display backlit: No
Number of display lines: 4
Display size: 3.5 in. (85 mm x 28 mm)
Display pixel resolution: 192 x 64
Desk stand: Multiposition (35 and 55 degree)
Platforms Supported: VCX
Default ringtones: 9

* For 3500/3500B/3501 models: Of the four buttons below the LCD, the two on the right are unlighted, programmable, and may be used as soft keys.

Technical Specs

Product Type VoIP phone
Compatible Platforms 3Com VCX IP Telephony Platform
Phone Features
Operating System Linux
Call Services Caller ID, Call Transfer, Call Hold, Message Waiting Capability
Dialer Type Keypad
Dialer Location Base
Conference Call Capability Yes
Speakerphone Yes ( digital duplex )
Menu Operation Yes
Function Buttons Conference button, voice mail button, speakerphone button, transfer button, headset button , mute button, hold button, redial button
Programmable Buttons Qty 2
Volume Control Yes
Ringer Control Yes
Ring Tones 9
Firmware Upgradable Yes
Additional Functions Built-in clock
Additional Features Noise reduction, built-in web server
IP Telephony
Main Features Integrated Ethernet switch
VoIP Protocols SIP
Voice Codecs G.729ab, G.711u, G.711a
Lines Supported Multiline
Quality of Service IEEE 802.1Q (VLAN), IEEE 802.1p, Type of Service (ToS)
IP Address Assignment DHCP
Power Over Ethernet (PoE) Support Yes
Network Protocols IP, TCP, UDP, ICMP, ARP
Network Ports Qty 2 x Ethernet 10Base-T/100Base-TX/1000Base-T
Voice Features Echo cancellation (ECN)
Type LCD display - monochrome
Display Location Base
Line Qty 4
Diagonal Size 3.5"
Display Resolution 192 x 64 pixels
Display Information Date, time
Display Languages Chinese (simplified), Brazilian Portuguese, English, German, French, Italian, Russian, Spanish, Dutch, Korean
Connections Headset jack / RJ-9
Hearing Aid Compatible Yes
Placing / Mounting Wall-mountable, table-top
Cables Included Network cable - 6.6 ft
Compliant Standards VCCI, VCCI Class B ITE, CISPR 24, EN 61000-3-2, EN 61000-3-3, EN55024, CISPR 22, EN55022 Class B, ICES-003 Class B, AS/NZ 3548 Class B, FCC Part 15 B, EN 61000-4-4, EN 61000-4-2, EN 61000-4-3, EN 61000-4-6, EMC, EN 61000-4-5, EN 61000-4-11, EN300-386, EN 61000-4-8, ANATEL, FCC CFR47 Part 15 B
Dimensions & Weight (Base)
Width 7.8 in
Depth 8.7 in
Height 3.6 in
Weight 2.2 lbs
Manufacturer Warranty
Service & Support 1 year warranty
Service & Support Details Limited warranty - 1 year
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Hewlett Packard Enterprise 3500 IP Phone (JC504A)

2 RJ-45 autosensing 10/100/1000 PoE ports, Auto-MDIX Media Type, 2 RJ-9 (headset and handset), 4.4 W Idle power, 6.4 W Maximum power rating, 25 W Power output, 0.5 A Current

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