With HP Pick-Up and Return Service, you’ll enjoy quick pickup, repair and return of your notebook PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage.
MacMall Part #: 9677343
Manufacturer Part #: U7D10E
With HP Pick-Up and Return Service, youll enjoy quick pickup, repair and return of your notebook PC, shipping included. Youll also have access to 24x7 technical support and extended coverage---while keeping your notebook covered by the manufacturer that knows it best. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC.
Prompt Pick-Up, repair and return of PC
Convenient door-to-door PC pickup and return with round-trip shipping included
24x7 remote support
Expert 24x7 toll-free phone, real-time chat and e-mail technical assistance that includes PC setup, troubleshooting, and diagnosis of spyware and virus issues
In addition, HP may install commercially available engineering improvements on the covered hardware product to enable proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP.
Replacement parts and materials
Coverage for hardware parts, labor and shipping
Shipment to the HP designated repair center
Depending on the purchased service level, HP offers different, flexible shipment options for delivering the defective product to the HP designated repair center:
Delivery by the Customer: With this option, the Customer is responsible for delivering the defective product to the HP designated repair center. The Customer must ensure that the product is appropriately packaged for the chosen method of delivery. Delivery can be in person or by a locally available commercial delivery service.
Pickup by HP: An HP authorized courier will Pick-Up the defective product at the Customer's location if the pick-up location is within the geographic location where the service will be provided, and deliver it to the HP designated repair center. It is the Customer's responsibility to appropriately package and prepare the product for courier pickup. Service requests must be received before 12:00 p.m. local time to activate same-day pickup. All other service requests will be scheduled for next-business-day pickup.
Turnaround time for this service will be three (3) HP business days for eligible locations, except in cases of intermittent failures and non-availability of parts, which may require additional repair time. Turnaround time is measured in elapsed business days from the time the defective product is received by HP until the time the repaired or replaced product is ready to be shipped back to the Customer.
Received by HP means (depending on shipment option used) either: (1) picked up at the Customer's site by an HP authorized courier or (2) received during HP business hours at the HP designated repair center, if delivered or shipped by the Customer. Turnaround time does not include the time the repaired or replaced product is in transit back to the Customer. If the defective product is received at the HP designated repair center after 5:00 p.m. local time, the three-business-day turnaround time starts with the next business day.
The three-business-day turnaround time is not available for all geographic locations and may be longer outside metropolitan areas.
Extended service agreement
Parts and labor
Pick-up and return
Full Contract Period
9 hours a day / 5 days a week
Service & Support Details
Extended service agreement - parts and labor - 2 years - pick-up and return - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 2 years - availability: 9 hours a day / Monday-Friday
HP 7 G2 1311, 7 G2 1315, 7 Plus 1301, 7 Plus 1301US, 7 Plus G2 1331, 7 Plus G2 1339 ¦ HP Slate 6 6001en VoiceTab, 6 VoiceTab Plus 6401, 7, 7 2800, 7 2800s, 7 2801, 7 2801s, 7 4501, 7 4600, 7 Extreme 4400ca, 7 Extreme 4400us, 7 Extreme 4407ra, 7 HD 3400, 7 HD 3400ca, 7 HD 3400US, 7 HD 3401la, 7 HD 3403ei, 7 HD 3403el, 7 HD 3403es, 7 HD 3404ei, 7 Plus 1301, 7 Plus 4200ca, 7 Plus 4200ea, 7 Plus 4200ef, 7 Plus 4200eg, 7 Plus 4200el, 7 Plus 4200es, 7 Plus 4200la, 7 Plus 4200us ¦ HP Stream 7 5701, 7 5701ca, 7 5701tw, 7 5702no, 7 5709
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