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HP Electronic Care Pack Next Coverage Day Call-To-Repair Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site (HZ169E)

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HP Electronic Care Pack Next Coverage Day Call-To-Repair Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site

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Overview

Electronic HP Care Pack Next Coverage Day Call-To-Repair Hardware Support with Defective Media Retention - Extended service agreement - parts and labor - 3 years - on-site - 9x5 - next business day (repair) - for LaserJet Enterprise M4555f MFP, ...
  • MacMall Part #: 8794733 
  • Manufacturer Part #: HZ169E 
  • Platform: Universal 


HP Hardware Support Onsite Call-To-Repair service provides an IT manager access to a team of HP support specialists who can quickly begin troubleshooting the system to help return the hardware to operating condition within a specified time frame from the initial service request.You have the flexibility to choose between service level options featuring different call-to-repair times, with or without defective media retention, to address your specific service needs.Hardware Support with Defective Media Retention (DMR) is a disk retention service that lets you keep malfunctioning drives after a service event without paying a penalty.The HP Defective Media Retention option lets you keep, and control, your disk and your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HP for support. An HP support agent will diagnose your system problem, dispatch personnel (if needed) and provide a replacement disk.HP Defective Media Retention can be purchased as part of a service contract, with an equally wide range of coverage, response times, and support levels available -including coverage for business critical servers.

Technical Specs

General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 3 years
Repair Time Next business day
Service Availability 9 hours a day / 5 days a week
Details
Service & Support Details Extended service agreement - parts and labor - 3 years - on-site - repair time: next business day (distance from customer site - 100 miles ) - availability: 9 hours a day / Monday-Friday ¦ Extended service agreement - parts and labor - 3 years - on-site - repair time: next business day (distance from customer site - 50 miles ) - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 3 years ¦ Defective media retention - 3 years
Compatibility Information
Designed For HP LaserJet Enterprise M4555f MFP, M4555fskm MFP, M4555h MFP
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HP Electronic Care Pack Next Coverage Day Call-To-Repair Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site (HZ169E)

Electronic HP Care Pack Next Coverage Day Call-To-Repair Hardware Support with Defective Media Retention - Extended service agreement - parts and labor - 3 years - on-site - 9x5 - next business day (repair) - for LaserJet Enterprise M4555f MFP, ...

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