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HP 3-year Next Business Day Onsite Hardware Support with Accidental Damage Protection and Defective Media Retention Notebook Only Service (UL784E)

HP
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HP 3-year Next Business Day Onsite Hardware Support with Accidental Damage Protection and Defective Media Retention Notebook Only Service

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Overview

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
  • MacMall Part #: 7731923 
  • Manufacturer Part #: UL784E 
  • UPC: 0787649123603 
  • Platform: Universal 


Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose Next Business Day Hardware Support when you need to:
  • Extend your hardware warranty coverage for key systems and devices
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites
Service highlights
  • Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

  • Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

  • Coverage window - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays

  • Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.

  • Defective Media Retention Service – A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.

  • Accidental Damage Protection - helps you avoid out-of-pocket repair or replacement costs caused by accidents that may occur during normal operation of your mobile computing products. This easy-to-use HP Care Pack service offers enhanced hardware protection that is far more than “just insurance.” It provides convenient off-site pick-up and return or on-site service. There is no deductible, no depreciation. And you enjoy prompt return of a working unit.
Compatibility
  • HP Compaq dc7800 Small Form Factor PC
  • HP Compaq 2210b Notebook PC
  • HP Compaq 2230s Notebook PC
  • HP 2533t Mobile Thin Client
  • HP Compaq 2510p Notebook PC
  • HP Compaq 2710p Notebook PC
  • HP Compaq 6510b Notebook PC
  • HP Compaq 6515b Notebook PC
  • HP Compaq 6530b Notebook PC
  • HP Compaq 6535b Notebook PC
  • HP Compaq 6710b Notebook PC
  • HP Compaq 6715b Notebook PC
  • HP Compaq 6730b Notebook PC
  • HP Compaq 6735b Notebook PC
  • HP Compaq 6830s Notebook PC
  • HP Compaq 6910p Notebook PC
  • HP EliteBook 6930p Notebook PC
  • HP Compaq 8510p Notebook PC
  • HP Compaq 8510w Mobile Workstation
  • HP Compaq 8710p Notebook PC
  • HP Compaq 8710w Mobile Workstation
  • HP Compaq nx9420 Notebook PC
  • HP EliteBook 2530p Notebook PC
  • HP EliteBook 2530p Notebook PC Bundle
  • HP EliteBook 2540p Notebook PC
  • HP EliteBook 2730p Notebook PC
  • HP EliteBook 2740p Tablet PC
  • HP EliteBook 6930p Notebook PC (ENERGY STAR)
  • HP EliteBook 8440p Notebook PC
  • HP EliteBook 8530p Notebook PC
  • HP EliteBook 8530w Mobile Workstation
  • HP EliteBook 8540p Notebook PC
  • HP EliteBook 8540w Mobile Workstation
  • HP EliteBook 8730w Mobile Workstation
  • HP EliteBook 8740w Mobile Workstation
  • HP Mini 2140 Notebook PC
  • HP ProBook 4320s Notebook PC
  • HP ProBook 6440b Notebook PC
  • HP ProBook 6445b Notebook PC
  • HP ProBook 6450b Notebook PC
  • HP ProBook 6455b Notebook PC
  • HP ProBook 6540b Notebook PC
  • HP ProBook 6545b Notebook PC
  • HP ProBook 6550b Notebook PC
  • HP ProBook 6555b Notebook PC

Technical Specs

General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 3 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week
Details
Service & Support Details Extended service agreement - parts and labor - 3 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ Accidental damage coverage - 3 years ¦ Defective media retention - 3 years
Compatibility Information
Designed For HP EliteBook 2170p, 2530p, 2540p, 2560p, 2570p, 2730p, 2740p, 2760p Tablet, 8440p, 8460p, 8460w, 8470p, 8470w, 8530p, 8530w, 8540p, 8540w, 8560p, 8560w, 8570p, 8570w, 8730w, 8740w, 8760w, 8770w ¦ HP EliteBook Folio 9470m ¦ HP EliteBook Revolve 810 G1 Tablet ¦ HP Compaq Business Notebook nc2400, nc4000, nc4010, nc4200, nc4400, nc6000, nc6120, nc6220, nc6230, nc6320, nc6400, nc8000, nc8230, nc8430, nx5000, nx6120, nx6125, nx6310, nx6320, nx6325 ¦ HP Compaq Mobile Workstation 8510w, 8710w, nw8000, nw8240, nw8440 ¦ HP Compaq Tablet PC tc4200, tc4400
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HP 3-year Next Business Day Onsite Hardware Support with Accidental Damage Protection and Defective Media Retention Notebook Only Service (UL784E)

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime.

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