HP Care Pack Service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received.
MacMall Part #: 7213853
Manufacturer Part #: UC986E
HP Care Pack Services
6-Hour Call-to-Repair Hardware Support
Keep availability high with responsive committed-repair-time service.
This cost-effective HP Care Pack Service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. (Please note repair-time restrictions below.)
When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair activities.
Choose 6-Hour Call-to-Repair support when you need to:
Be confident of efficient hardware repair within a specified timeframe Boost productivity via increased hardware system uptime Enjoy consistent hardware support levels across your MPE, HP-UX, Windows NT, NetWare, or mixed environment (limited to Windows NT in the U.S) Obtain easy-to-buy, easy-to-use extended warranty services Enhance IT resource planning and IT staff efficiency
Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
Onsite hardware support - For critical issues that cannot be resolved remotely, an HP-certified customer engineer is sent to your site to return your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
6-hour repair-time commitment: HP commits to correcting hardware malfunctions in less than 6 hours from your initial call to the HP Response Center; available up to 50 miles (80km) from a primary HP support office; (8-hour commitment for systems located within 51-100 miles (81-160km) of a primary HP support office).
Round-the-clock coverage - Service is available 24x7x365.
Upfront server audit - After you purchase and register your HP Care Pack, HP Services collects key system configuration information and inventories covered equipment to streamline troubleshooting and repair of any future server hardware problems.
Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
Extended service agreement
Parts and labor
Full Contract Period
24 hours a day / 7 days a week
Service & Support Details
Extended service agreement - parts and labor - 5 years - on-site - repair time: 6 hours - availability: 24 hours a day / Monday-Sunday
At MacMall, we understand the increasing demand for the best quality consumer products at huge discounted prices. That's why we are proud to offer the lowest prices on our extensive selection of best-selling products, and hard-to-find Mac and iPod products you crave. Get yourself the new iPad or the new Apple TV for your family. Looking to upgrade your MacBook? Or just want to find out the best suited iPod/iPhone accessories for your hot gadget? Keep your iPad up-to-date with function and technology with our line of top-brand iPad accessories. Compare brands. Equip your Apple products.
Plus, with our 24/7 customer service hotline, we're always just a phone call away no matter when you want to reach us. Get the MacMall Advantage. Don’t miss out on the best deals, special prices, rebate savings, exclusive bundles, and dedicated service you won’t find anywhere else!