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HP 3-year Next Business Day Onsite plus Defective Media Retention Desktop Only Service (UF360E)

HP
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HP 3-year Next Business Day Onsite plus Defective Media Retention Desktop Only Service

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Overview

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options.
  • MacMall Part #: 7207340 
  • Manufacturer Part #: UF360E 
  • UPC: 074299207792 
  • Platform: Universal 


Expert next-day service - with your choice of coverage windows

Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose Next Business Day Hardware Support when you need to:
  • Extend your hardware warranty coverage for key systems and devices
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites
Service highlights include:
  • Remote problem diagnosis and support – HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

  • Next business day onsite response – For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

  • Coverage window options
    - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
    - Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays - 24x7: Service is available round-the-clock, including all holidays

  • Escalation management – Established escalation procedures enlist specialized expertise from HP and selected third-parties.

  • Defective Media Retention Service – A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Compatibility
  • Compaq 500B Microtower PC
  • Compaq 505B Microtower PC
  • HP 500B Microtower PC
  • HP Compaq 6000 Pro Small Form Factor PC
  • HP Compaq 6005 Pro Microtower PC
  • HP Compaq 6005 Pro Small Form Factor PC
  • HP Compaq dc5700 Microtower PC
  • HP Compaq dc5700 Small Form Factor PC
  • HP Compaq dc5750 Microtower PC
  • HP Compaq dc5750 Small Form Factor PC
  • HP Compaq dc5800 Microtower PC
  • HP Compaq dc5800 Small Form Factor PC
  • HP Compaq dc5850 Small Form Factor PC
  • HP Compaq dx2000 Microtower PC
  • HP Compaq dx2060 Microtower PC
  • HP Compaq dx2180 Microtower PC
  • HP Compaq dx2200 Microtower PC
  • HP Compaq dx2250 Microtower PC
  • HP Compaq dx2280 Microtower PC
  • HP Compaq dx2300 Microtower PC
  • HP Compaq dx2355 Microtower PC
  • HP Compaq dx2390 Microtower PC
  • HP Compaq dx2400 Microtower PC
  • HP Compaq dx2450 Microtower PC
  • HP Compaq dx2700 Small Form Factor PC
  • HP Compaq dx2710 Microtower PC
  • HP dx2030 Microtower PC
  • HP dx5150 Microtower PC
  • HP dx5150 Small Form Factor PC
  • HP Elite 7000 Microtower PC
  • HP Elite 7100 Microtower PC
  • HP Pro 3000 Microtower PC
  • HP Pro 3000 Small Form Factor PC
  • HP Pro 3005 Microtower PC

Technical Specs

General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 3 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week
Details
Service & Support Details Extended service agreement - parts and labor - 3 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ Defective media retention
Compatibility Information
Designed For HP Elite 7000, 7300 ¦ HP Pro 3300, 3330, 3505, 3515 ¦ HP ProDesk 405 G1 ¦ HP Compaq 500B, 505B, 6200 Pro, 6300 Pro, Pro 4300 ¦ HP Compaq Business Desktop dx2000, dx2020, dx2030, dx2068, dx2130, dx2150, dx2188, dx2200, dx2258, dx2300, dx2308, dx2310, dx2480
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HP 3-year Next Business Day Onsite plus Defective Media Retention Desktop Only Service (UF360E)

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options.

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