ESP Only HP e-Care Pack 6-Hour Call-To-Repair Hardware Support for MSA20/30/50
MacMall Part #: 414589
Manufacturer Part #: U8131E
This cost-effective service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair and restoration activities. Choose 6-Hour Call-to-Repair support when you need to: be confident of system restoration within the shortest possible timeframe, boost productivity via increased hardware system uptime, obtain easy-to-buy, easy-to-use extended warranty services, and enhance IT resource planning and IT staff efficiency
Extended service agreement
Full Contract Period
24 hours a day / 7 days a week
Service & Support Details
Extended service agreement - parts - 3 years - on-site - response time: 6 hours ( distance from customer site - 50 miles ) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts - 3 years - on-site - response time: 8 hours ( distance from customer site - 100 miles ) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote monitoring - 3 years
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