A support subscription entitles you to the following level of support for the duration of the contract:
Software upgrades for each covered product, automatically sent – so you can always be sure you’re running the latest version of the product. Upgrades may include bug fixes, feature enhancements, or new features, as determined by Funk Software. New functionality may be subject to supplemental charge.
Support for five Funk Software product incidents. Tech Support technicians are available to Subscription customers weekdays, between 9:00 a.m. and 7:00 p.m. Eastern Standard Time.
Priority phone response time, generally within three hours
Priority email response time
Open invitation to participate in all beta test programs