Provides preventative maintenance that improves scanner performance and productivity. Convenient delivery of consumables kit(s) gives you what you need, when you need it. Reduces unnecessary service calls by offering training in scanner maintenance.
MacMall Part #: 8035288
Manufacturer Part #: S4860C2-SCMYNBD-3
ScanCare - The ultimate preventative maintenance program for Fujitsu Scanners
ScanCare is the Fujitsu premium scanner service offering and one of the most comprehensive service programs in the industry. It combines preventative maintenance, scanner consumables and training with the Basic on-site service option that includes spare parts, labor and technician travel. ScanCare is available as an upgrade to the existing standard Limited Warranty.
ScanCare, Post-Warranty is available as an upgrade to the existing standard Limited Warranty and may be purchased in single or multi-year increments. You choose next business day, 4-hour or 24/7 response time options to suit the needs of your business.
ScanCare Service Advantages
Provides preventative maintenance that improves scanner performance and productivity
Convenient delivery of consumables kit(s) gives you what you need, when you need it
Reduces unnecessary service calls by offering training in scanner product features and routine maintenance
Helps improve on-site technician arrival time with 4-hour and 24/7 response time options
A service contract must be executed to purchase all service programs and options noted in this document.
On-site Service - On-site repair service includes spare parts, labor and travel for verifi ed hardware failures. Select Next Business Day (NBD), 4-hour or 24/7 Response time (contract prices vary). Service is available across the United States, except certain Hawaiian Islands and areas of Alaska. On-site service is performed by a Fujitsu Authorized Field Service Engineer (FAFSE), either a Fujitsu employee or professionally trained Authorized Service Provider. Service will be provided between 8 a.m. and 5 p.m. local time, Monday through Friday (excluding holidays). On-site service outside the hours specified above may be available for rates and terms then in effect. Outside of PM events, on-site visits do not include preventative maintenance, maintenance training, consumables and cleaning materials, troubleshooting of software confi guration, applications or set-up.
Preventative Maintenance - A FAFSE schedules an on-site visit to thoroughly clean and replace any necessary consumable parts from the pre-shipped ScanCare kit. Service will be provided during normal business hours at a time to be mutually agreed upon between the FAFSE and Customer within 2 weeks of initiation.
Consumables Kits - Each ScanCare maintenance program includes automatic delivery of a consumable kit to the end user site.
User Training - During the first Preventative Maintenance visit a FAFSE will come on-site to provide Customer with operator training on routine scanner maintenance, consumables replacement, scanner features and basic scanner operation and troubleshooting.
Obtaining Service - In the event of a hardware failure, Technical Assistance Center (TAC) will assist the Customer in resolving the problem over the telephone. Customer must provide TAC with the product model number, part number, serial number and a description of the problem. Customer may be asked to run some simple, self-diagnostic tests and report the resulting status and error code messages. This will assist TAC in determining if the problem is the scanner or another component of Customers system and if the problem can be resolved over the telephone. After TAC verifies a hardware problem, a service call will be initiated. A service technician will be dispatched to the product location to perform repair service if there are no security, safety or physical requirements that would restrict the service technicians access to the product.
Response Time - Next Business Day - A FAFSE will arrive onsite by the end of the next business day following the TAC verified hardware failure.
Response Time - 4-hour - To better serve the needs of customers with business critical scanning applications, 4-hour Response Time is available for Fujitsu scanners nationwide. Please contact your service sales representative for coverage. If this option is purchased, our goal is to have a FAFSE on-site within 4-business hours following the TAC verified hardware failure.
Response Time - 24/7 - For the ultimate level of service, the 24/7 Response Time option ensures that on-site service is available 24 hours a day, 7 days a week (excluding Holidays) and will be performed within 4-business hours following a TAC verified hardware failure.
Term - The term of this service offering shall be one year from the date of service purchase with activation card or receipt of signed FCPA Service Contract Quotation or Purchase Order.
Warranty - Fujitsu warrants that all services will be performed in a professional manner. See Fujitsu Service Terms and Conditions.
Services Not Covered - Service does not include the following:
Electrical work external to the product, repair or replacement of product or increased service time required due to casualty, accident, damage, acts of God, transportation, missing parts, neglect, misuse or abuse, operator error, failure of proper management or supervision, unsuitable physical operating environment, use of supplies or accessories not approved by FCPA or its Authorized Service Provider.
Service in connection with the installation, discontinuance or removal of the product.
Any service and/or parts replacement resulting from fraud, tampering, misuse or the uses of counterfeit components, assemblies or modules.
Accessories or missing parts, supplies, consumables and expendable items, or problems caused by those items identified as being the users responsibility in the Periodic Routine Maintenance chapter of the Users Manual, nor does it cover relocation services, systems engineering services, programming, reinstallation of user operating systems or applications software, reconstruction of date, operational procedures due to any sort of failure to implement the most current software releases.
Extended service agreement
Parts and labor
Full Contract Period
Next business day
8 hours a day / 5 days a week
Service & Support Details
Extended service agreement - parts and labor - 3 years - on-site - response time: next business day - availability: 8 hours a day / Monday-Friday ¦ Technical support - preventive maintenance - 3 years - on-site - 2 incidents per year ¦ Technical support - training
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