Shop 24/7 by phone 1-800-MACMALL (622-6255)

Live Help
 
Order Status
My Cart

 

 
MacMall - Your #1 Apple Superstore
1
2
3
4
1
2
3
4
1
2
3
4
 
 

Fujitsu 3 Year Basic 24x7x4 Post-Warranty Service for the fi-4860C2 Sheet-Fed Scanner (S4860C2-BAMY247-3)

Fujitsu
No Reviews | Add Review

Share Today!

 
Fujitsu 3 Year Basic 24x7x4 Post-Warranty Service for the fi-4860C2 Sheet-Fed Scanner

Widget Not Available!!!

Overview

Includes all spare parts, labor and travel for service of verified hardware failures. Protects your scanner investment and avoids unexpected repair costs. Helps reduce downtime with 4-hour and 24/7 response time options.
  • MacMall Part #: 8035280 
  • Manufacturer Part #: S4860C2-BAMY247-3 
  • UPC: 0087944399445 
  • Platform: Universal 



Basic on-site service provides value-oriented peace of mind

Basic, In-Warranty on-site service for Fujitsu scanners upgrades the standard, Limited Warranty on certain models to a full 12 months of on-site service. The Basic option includes parts, labor, and travel only. Basic, Post-Warranty is available after the Limited Warranty timeframe and can be purchased in single or multi-year increments.


Advantages of Basic Scanner Service
  • Includes all spare parts, labor and travel for service of verified hardware failures
  • Protects your scanner investment and avoids unexpected repair costs
  • Helps reduce downtime with 4-hour and 24/7 response time options.


On-site Service - On-site repair service includes spare parts, labor and travel for verifi ed hardware failures. Select Next Business Day (NBD), 4-hour or 24/7 Response time (contract prices vary) Service is available across the United States, except certain Hawaiian Islands and areas of Alaska. On-site service is performed by a Fujitsu Authorized Field Service Engineer (FAFSE), either a Fujitsu employee or professionally trained Authorized Service Provider. Service will be provided between 8 a.m. and 5 p.m. local time, Monday through Friday (excluding holidays). On-site service outside the hours specifi ed above may be available for rates and terms then in effect. Outside of PM events, on-site visits do not include preventative maintenance, maintenance training, consumables and cleaning materials, troubleshooting of software confi guration, applications or set-up.


Cleaning Event - Each year of Basic service comes with a single cleaning event performed by a Fujitsu Authorized Field Service Engineer (FAFSE) or a professionally trained Authorized Service Provider. A FAFSE schedules an on-site visit to thoroughly clean the scanner (replacement consumables not included). This service will be provided during normal business hours at a time to be mutually agreed upon between the FAFSE and Customer within 2 weeks of initiation.


Obtaining Service - In the event of a hardware failure, Technical Assistance Center (TAC) will assist the Customer in resolving the problem over the telephone. Customer must provide TAC with the product model number, part number, serial number and a description of the problem. Customer may be asked to run some simple, self-diagnostic tests and report the resulting status and error code messages. This will assist TAC in determining if the problem is the scanner or another component of Customers system and if the problem can be resolved over the telephone. After TAC verifi es a hardware problem, a service call will be initiated. A service technician will be dispatched to the product location to perform repair service if there are no security, safety or physical requirements that would restrict the service technicians access to the product.

  • Response Time - Next Business Day - A FAFSE will arrive on-site by the end of the next business day following the TAC verified hardware failure.

  • Response Time - 4-hour - To better serve the needs of customers with business critical scanning applications, 4-hour Response Time is available for Fujitsu scanners nationwide. Please contact your service sales representative for coverage. If this option is purchased, our goal is to have a FAFSE on-site within 4-business hours following the TAC verified hardware failure.

  • Response Time - 24/7 - For the ultimate level of service, the 24/7 Response Time option ensures that on-site service is available 24 hours a day, 7 days a week (excluding Holidays) and will be performed within 4-business hours following a TAC verified hardware failure.

  • Term - The term of this service offering shall be one year from the date of service purchase with activation card and or receipt of signed FCPA Service Contract Quotation or Purchase Order.

  • Warranty - Fujitsu warrants that all services will be performed in a professional manner. See Fujitsu Service Terms and Conditions.


Services Not Covered - Service does not include the following:
  • Electrical work external to the product, repair or replacement of product or increased service time required due to casualty, accident, damage, acts of God, transportation, missing parts, neglect, misuse or abuse, operator error, failure of proper management or supervision, unsuitable physical operating environment, use of supplies or accessories not approved by FCPA or its Authorized Service Provider.

  • Service in connection with the installation, discontinuance or removal of the product.

  • Any service and/or parts replacement resulting from fraud, tampering, misuse or the uses of counterfeit components, assemblies or modules.

  • Accessories or missing parts, supplies, consumables and expendable items, or problems caused by those items identified as being the users responsibility in the Periodic Routine Maintenance chapter of the Users Manual, nor does it cover relocation services, systems engineering services, programming, reinstallation of user operating systems or applications software, reconstruction of date, operational procedures due to any sort of failure to implement the most current software releases.

Technical Specs

General
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 3 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week
Details
Service & Support Details Extended service agreement - parts and labor - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - cleaning - 3 years - on-site - 1 incident per year
Compatibility Information
Designed For Fujitsu fi-4860C2 VRS
close
  View/Download Coupon

Rebates

Accessories

Enhanced Products

Similar Products

Question & Answer

 

Fujitsu 3 Year Basic 24x7x4 Post-Warranty Service for the fi-4860C2 Sheet-Fed Scanner (S4860C2-BAMY247-3)

Includes all spare parts, labor and travel for service of verified hardware failures. Protects your scanner investment and avoids unexpected repair costs. Helps reduce downtime with 4-hour and 24/7 response time options.

0 Question(s) • 0 Answer(s)

Back to top

Rules and Regulations

0 Question(s) from the Community

User Reviews

Save 3%

$290

$10,859.99

List Price [?] $11,150.00

View Your Savings

Save More with MacMall

You Save:

$290 (3%)

Final Price:

$10,859.99

Add Item
Free Shipping

 

Get exclusive discounts on your favorite Apple products today!

Your Biggest Source for Everything Apple!

MacMall is the #1 Apple Direct Reseller. We sell more Apple-branded products than any other direct Apple reseller. Since 1987, MacMall has been supplying Mac computers, Mac software, iPods, iPad accessories, and more Apple brand products and consumer electronics to consumers, businesses, and creative professionals.

At MacMall, we understand the increasing demand for the best quality consumer products at huge discounted prices. That's why we are proud to offer the lowest prices on our extensive selection of best-selling products, and hard-to-find Mac and iPod products you crave. Get yourself the new iPad or the new Apple TV for your family. Looking to upgrade your MacBook? Or just want to find out the best suited iPod/iPhone accessories for your hot gadget? Keep your iPad up-to-date with function and technology with our line of top-brand iPad accessories. Compare brands. Equip your Apple products.

More than the innovative products, MacMall goes beyond commerce and into affordable, high-quality business solutions. From customized business sites to financing & leasing to software licensing, technology certifications, configuration services, packaged service programs, and more. Enjoy easy management, easy installation, and easy implementation. Discover a whole new way to create and re-create your business.

Plus, with our 24/7 customer service hotline, we're always just a phone call away no matter when you want to reach us. Get the MacMall Advantage. Don’t miss out on the best deals, special prices, rebate savings, exclusive bundles, and dedicated service you won’t find anywhere else!

Company

About Us
MacMall Blog
The Mall Report
Retail Store Location
CAP Acount Login
Careers
Investor Relations
Join Our Affiliate Network
MacMall Business Solutions
MacMall Advantage
General Terms & Disclaimers
Privacy Policy
Site Map

Customer Service

Contact Us
Rebates
Subscribe
Unsubscribe
Order Status
Live Chat

Follow Us

   
 
Apple Authorized Reseller Entrust bbb Tool Twist

Participating store

1940 E. Mariposa Ave, El Segundo, CA 90245 800.MACMALL © 2013 MacMall