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Cisco SMARTnet Extended Service Agreement - 1 Year 8x5 NBD - Advanced Replacement + TAC + Software Maintenance (CON-SNT-SMS-1 )

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Cisco SMARTnet Extended Service Agreement - 1 Year 8x5 NBD - Advanced Replacement + TAC + Software Maintenance

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Overview

Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next business day.
  • MacMall Part #: 132633 
  • Manufacturer Part #: CON-SNT-SMS-1  
  • Platform: Universal 


When a problem occurs that can disrupt business continuity, IT departments are under intense pressure to resolve the issue as quickly as possible before it can affect the business. Cisco SMARTnet Service facilitates rapid resolution of critical network issues and improves operational efficiency through a combination of expert technical support; flexible hardware coverage; and smart, personalized capabilities.When a network problem is affecting business-critical systems, you want fast access to technology experts with experience in diagnosing the toughest problems. Cisco SMARTnet Service connects you directly to the Cisco Technical Assistance Center (TAC), staffed by Cisco professionals certified in a broad range of Cisco technologies. The Cisco TAC employs a sophisticated system that automatically routes your service request to the appropriate team and escalates your case to the next level of support if it is not resolved within a specified time frame.

Technical Specs

General
Type Extended service agreement
Service Included Replacement
Response Time Next business day
Service Availability 8 hours a day / 5 days a week
Details
Service & Support Details Extended service agreement - parts - shipment - response time: next business day - availability: 8 hours a day / Monday-Friday ¦ Technical support - phone consulting - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - availability: 24 hours a day / Monday-Sunday ¦ New releases update
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Cisco SMARTnet Extended Service Agreement - 1 Year 8x5 NBD - Advanced Replacement + TAC + Software Maintenance (CON-SNT-SMS-1 )

Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next business day.

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