Castelle is committed to providing professional customer support and excellent services. We provide several enhanced support plans that are specially designed to meet your business and support needs.
MacMall Part #: 7247751
Manufacturer Part #: 66298600998-A12
Castelle is committed to providing professional customer support and excellent services. We provide several enhanced support plans that are specially designed to meet your business needs and support requirements.
Extended Support Agreement Details:
The duration of the Extended Support is 12 months, from the date of purchase of the agreement.
Extended Support is available to you at the time of original equipment purchase or anytime thereafter.
- A functionally equivalent replacement of the unit will be sent to you within one business day, free of charge, after a Castelle technician has diagnosed that a replacement unit is needed. - Castelle will make commercially reasonable efforts to meet this goal. You are responsible for one-way shipping charges.
- This benefit does not apply to obsolete Castelle products.
- You will receive free Software Upgrades proactively from Castelle within 6 weeks of all new releases. You can download software updates from Castelle's FaxPress Software page.
- Support is provided at no charge for the term of the Agreement via e-mail or telephone, Monday-Friday, 6 AM to 5 PM (PST), excluding Castelle holidays.
- Castelles Customer Services Website offers 24/7 unlimited free access to useful product-specific technical information. We encourage you to make use of this valuable and comprehensive resource first, before phoning for technical support.
Software Upgrade Support
- We offer 30 days of Technical support to customers who purchase software upgrades.
- If your FaxPress unit is out of warranty and requires service, you can call Castelles Sales Department for a price quote to repair your defective unit. Castelle warrants the repaired part and labor for a period of ninety (90) days.
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