Brocade Essential Direct Support Return to Factory - Extended service agreement - parts and labor - 2 years - carry-in - 5 business days (repair) - for VDX 6720
MacMall Part #: 8249862
Manufacturer Part #: VDX24-SVL-RTF-2
Brocade thoroughly understands the advanced level of technical support required for maintaining large Storage Area Network (SAN) and IP networking environments. Brocade has the expertise to help ensure maximum availability of mission-critical networking resources in these complex, multivendor environments. Brocade Direct Support provides a flexible and cost-effective approach to ongoing maintenance for products purchased through Brocade, Brocade OEM Partners, or Brocade solution providers.Through Brocade Direct Support, customers have a single support contact for all Brocade SAN and IP hardware and software solutions, and direct access to Brocade Support resources. This one-on-one relationship streamlines the delivery of Brocade Support services and helps accelerate problem resolution, while reducing overall support costs.Available worldwide, Return to Factory support provides 24 x 7 telephone support and electronic access to software updates, plus no-charge return-to-factory hardware repair. The repaired or replacement unit is shipped within five business days after the day the failed unit is received.
Extended service agreement
Parts and labor
Full Contract Period
5 business days
Service & Support Details
Extended service agreement - parts and labor - 2 years - carry-in - repair time: 5 business days ¦ Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 2 years ¦ New releases update - 2 years
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