Avocent Care includes extended product warranties, unparalleled technical support and convenient customer service programs. Our Extended Warranty PLUS and Extended Warranty PLUS 24 offer the added benefit of a comprehensive 1 or 2 year manufacturer’s warranty, express equipment replacements, around-the-clock assistance and quality customer care. Avocent's integrated Customer Support Programs provide customized technical solutions and a wide range of training programs. Our technical support packages include on-site design, installation, and configuration management. Programs and BenefitsSTANDARD TWO-YEAR WARRANTY
– The FREE Standard Warranty is available on Avocent U. S. product sales and covers 100% parts and workmanship
– Standard Warranty coverage begins on date of purchase
– Phone-in technical support is available 7:30 a.m. to 5:30 p.m., Monday through Friday CSTEXTENDED WARRANTY PLUS
– Standard Warranty coverage, plus advance equipment replacement for the remainder of the Standard Warranty with an additional 1 or 2 years of coverage
– Next-business-day delivery of advance replacements for units if request is received by 2:00 p.m. CSTEXTENDED WARRANTY PLUS 24
– Standard Warranty coverage, plus advance equipment replacement for the remainder of the Standard Warranty with an additional 1 or 2 years of coverage
– Next-business-day delivery of advance replacements for units if request is received by 2:00 p.m. CST
– Around-the-clock phone-in technical support on selected productsCUSTOMER SERVICE CONSULTING
– Trained technical experts available for on-site design and installation
– On-site training available for selected products
