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Avaya Partner Assurance Support Services Base Return to Factory Repair - extended service agreement - 1 year - shipment (GL4300A19)

Avaya
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Avaya Partner Assurance Support Services Base Return to Factory Repair - extended service agreement - 1 year - shipment

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Overview

Avaya Partner Assurance Support Services Base Return to Factory Repair - Extended service agreement - parts - 1 year - shipment - 10 business days
  • MacMall Part #: 9567081 
  • Manufacturer Part #: GL4300A19 
  • Platform: Universal 


Effective support of advanced technologies is critical to maximizing the investment you've made in your voice and data network. You expect on-time performance and high-quality support, and Avaya enables the partners to deliver it through world-class support solutions that offer the best of two worlds: sophisticated, local partner support backed by world-class global manufacturer support.Partner Assurance Support Services are a suite of offerings specifically designed to encourage Avaya partners to add their own services to create solutions you need for your particular environment. These flexible, bundled capabilities enable partners to deliver 24 x 7 technical support that meets and exceeds your needs, regardless of how you want to source your support coverage.Avaya Partner Assurance Support Services provide you with access to Avaya software, service and support, including access to patches, updates, upgrades and Level 3 technical support. Packages are configured to meet specific Avaya partner and end-customer support requirements. The base package includes technical support and corrective software content through patches and system updates, as well as hardware repair and return offerings. Value-added packages offer onsite support, software upgrades and managed spares. Your Avaya partner may package the services differently, so it's important to work with your partner to ensure that Partner Assurance Support Services are tailored to your solution, giving you access to the patches, updates and Tier III and IV support you need.Repair Services provide cost-effective repair and replacement options for all of your Avaya FRUs. Whether you need a FRU shipped to you or your Avaya partner quickly, prior to the faulty part being returned to Avaya, or you want to take advantage of more cost-effective return and replacement services, whatever your needs, Avaya Repair Services help you manage your spares inventory more efficiently.

Technical Specs

General
Type Extended service agreement
Service Included Parts
Location Shipment
Full Contract Period 1 year
Response Time 10 business days
Details
Service & Support Details Extended service agreement - parts - 1 year - shipment - response time: 10 business days ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
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Avaya Partner Assurance Support Services Base Return to Factory Repair - extended service agreement - 1 year - shipment (GL4300A19)

Avaya Partner Assurance Support Services Base Return to Factory Repair - Extended service agreement - parts - 1 year - shipment - 10 business days

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