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Overview
For up to three years from your computer’s original purchase date, the AppleCare Protection Plan gives you direct, one-stop access to Apple’s award-winning telephone technical support for questions about Apple hardware, Mac OS X, iLife, and iWork.
MacMall Part #: 8317170
Manufacturer Part #: MD014LL/A
UPC: 885909474899
Platform: Macintosh
MacBook / MacBook Air / 13" MacBook Pro - AppleCare Protection Plan
For up to three years from your computers original purchase date, the AppleCare Protection Plan gives you direct, one-stop access to Apples award-winning telephone technical support for questions about Apple hardware, Mac OS X, iLife, and iWork. And you get global repair coverage for your Mac - both parts and labor - through convenient service options.
Service and support from the people who know your Mac best
Every Mac comes with complimentary telephone technical support for 90 days from your Mac purchase and a one-year limited warranty. With the AppleCare Protection Plan, you can extend your service coverage to three years from the computers purchase date. You can call Apples award-winning technical support experts as often as you like and get your questions answered. And if you need repair service, we offer convenient service options around the world.
One stop for technical support
Because Apple designs the computer, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call. Heres what you get:
Direct access to Apple experts
Global repair coverage
Onsite repair: Request that a technician come to your work site
Carry-in repair: Take your Mac to an Apple Retail Store or other Apple Authorized Service Provider
Apple hardware coverage
The AppleCare Protection Plan provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world - perfect whether you work at a desk or travel with your Mac. Apple hardware coverage includes:
Your Mac computer
Included accessories such as the power adapter
Apple memory (RAM)
AirPort Express Base Station, AirPort Extreme Base Station, or Time Capsule
MacBook Air SuperDrive (for MacBook Air only)
Apple display purchased with your Mac
Software support included
Whether youre sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of Mac topics, including:
Using the Mac OS X operating system
Quick how-to questions about iLife and iWork
Connecting to printers and AirPort networks
Technical Specs
General
Type
Extended service agreement
Service Included
Parts and labor
Location
Carry-in
Full Contract Period
3 years ( from original purchase date of the equipment )
Details
Service & Support Details
Extended service agreement - parts and labor - 3 years - carry-in ¦ Technical support - phone consulting - 3 years ¦ Technical support - web knowledge base access - 3 years
This is my second MacBook computer. The new 13" MacBook Pro is replacing my four old black MacBook. The difference is speed is amazing. Everything is faster from boot-up to opening iWorks programs which always seemd slow to open to me. I love the lighted keyboard since I work in dimly lit areas a great deal of the time. You do get some reflection off the glossey screen but a little adjustment talks care of that. I have seen a couple reviews that complained that the screen is not crisp. Putting the MacBook next to the MacBook Pro the Pro looks much better with better resolution, better contrast, and greater screen brightness. I would highly recommend the 13" MacBook Pro if you do not want to play a lot of games on it. The reason I only gave it four stars instead of five was that I was disappointed in MacMall's commitment to advertising. They advertised an additional $10.00 off if you called in your order and dispite numerous attempts never received the additional discount. T...
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0 of 0 people found the following review useful.
Tested early, found valuable, 2011-04-22
By Jim
Just a few days after receiving my new MacBook Pro, we discovered a problem with the Airport card. Tech support was very patient and helpful over the phone as we tried to resolve the issue. When it became apparent the problem was hardware, Apple overnighted us a box with specific instructions on how to return the notebook. We did, it was fixed in a very timely manner, and I received my notebook back immediately. I shipped a broken notebook on Tuesday and received a repaired notebook on Thursday. AppleCare proves that Apple does indeed care about their customers.
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0 of 0 people found the following review useful.
good idea, 2011-10-15
By Barbara Jones
I bought the Apple Protection Plan and need to use it.....It is worth buying. I did not by a plan for my mac-book and wish I had....the bezel disintegrated around the corners.
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0 of 0 people found the following review useful.
Hope I never use it, 2012-01-04
By Dave
I have a love, but mostly hate relationship with extended warranties. That said Apple Care is one of the best. I know of people who have walked into an Apple store with a fried Mac and walked out with a new one. On my old computer I had a logic board failure that was nearly a disaster but fortunately Apple covered it as my machine was in a series which had substandard parts installed. I did not have Apple Care when it occurred with my old computer and I remember wishing I did! So in the interest of keeping my Apple Karma high I chose Apple Care for the new machine, it's good piece of mind but as I say I hope I never use it!
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0 of 0 people found the following review useful.
Excellant investment, 2012-04-12
By Michael
Even if you never have to use this plan, it is well worth the extra investment in purchasing it. Taking your warranty from 1 to 3 years is great! Apple makes a great, durable, long lasting product, but you never know what might happen. This gives added piece of mind and is an incredible value! I always buy this plan when purchasing a new computer-just in case!
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0 of 0 people found the following review useful.
Astounding, 2012-04-26
By John A Frenz
Unbeatable equipment, operating system, and company. Purchased through the store rounds it out to a perfect score.
The more I use my "apple / mac stuff" the more amazed and satisfied I am. The array of applications and abilities just as it arrives is almost beyond comprehension, even for those of use who have been using "home" computers since they first became available.
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0 of 0 people found the following review useful.
Apple Care Protection Plan for Mac Book Pro, 2012-06-13
By Jan
Product shipped quickly! First encounter with tech support pleasant, but did not support the printer for which I needed help. But I was given a direct number to tech support and I could understand the dialect of the person!
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0 of 0 people found the following review useful.
Apple care, 2012-10-12
By Sherrill
Always purchase this with all the Apple products I purchase. Find it to be a great value. I now own iMac,iPad, iPhone,and MacProNotebook. These all have Apple Care.
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Your Biggest Source for Everything Apple!
MacMall is the #1 Apple Direct Reseller. We sell more Apple-branded products than any other direct Apple reseller. Since 1987, MacMall has been supplying Mac computers, Mac software, iPods, iPad accessories, and more Apple brand products and consumer electronics to consumers, businesses, and creative professionals.
At MacMall, we understand the increasing demand for the best quality consumer products at huge discounted prices. That's why we are proud to offer the lowest prices on our extensive selection of best-selling products, and hard-to-find Mac and iPod products you crave. Get yourself the new iPad or the new Apple TV for your family. Looking to upgrade your MacBook? Or just want to find out the best suited iPod/iPhone accessories for your hot gadget? Keep your iPad up-to-date with function and technology with our line of top-brand iPad accessories. Compare brands. Equip your Apple products.
Plus, with our 24/7 customer service hotline, we're always just a phone call away no matter when you want to reach us. Get the MacMall Advantage. Don’t miss out on the best deals, special prices, rebate savings, exclusive bundles, and dedicated service you won’t find anywhere else!