The Promise ServicePlus onsite plan provides three years of rapid response onsite hardware parts replacement, available 24-hours a day, seven days a week.
MacMall Part #: 7800608
Manufacturer Part #: TV340LL/A
Promise ServicePlusThe Promise ServicePlus onsite plan provides three years of rapid response onsite hardware parts replacement, available 24-hours a day, seven days a week.
The Promise ServicePlus plan features the rapid dispatch and installation of critical replacement components. VTrak storage administrators can rest easy knowing they're backed by full 24-hour onsite component replacement seven days a week. Average response time can be as fast as four hours in most major metropolitan areas* after failure verification.
Hardware coverage This onsite service plan covers all of the field-replaceable hardware components delivered with VTrak E-Class subsystems and J-Class expansion chassis sold through Apple sales channels*.
Covers VTrak unit while under 3-year warranty Available for purchase within 90-days of VTrak purchase Covers all FRUs --Drive modules --RAID controllers and I/O modules --Power supply modules --Blower module --Battery backup modules
Onsite tech will install part and retrieve failed component Easy activation Simple instructions allow subscribers to register their service either online or over the phone. Thereafter, subscribers can track the status of their coverage and warranty through the Promise website.
Extended service agreement
Full Contract Period
24 hours a day / 7 days a week
Service & Support Details
Extended service agreement - replacement - 3 years - shipment - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
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