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Apple Apple Promise ServicePlus (TV340LL/A)

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Apple Apple Promise ServicePlus

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Overview

The Promise ServicePlus onsite plan provides three years of rapid response onsite hardware parts replacement, available 24-hours a day, seven days a week.
  • MacMall Part #: 7800608 
  • Manufacturer Part #: TV340LL/A 
  • UPC: 704118041510 
  • Platform: Macintosh 


Promise ServicePlusThe Promise ServicePlus onsite plan provides three years of rapid response onsite hardware parts replacement, available 24-hours a day, seven days a week.

The Promise ServicePlus plan features the rapid dispatch and installation of critical replacement components. VTrak storage administrators can rest easy knowing they're backed by full 24-hour onsite component replacement seven days a week. Average response time can be as fast as four hours in most major metropolitan areas* after failure verification.

Hardware coverage
This onsite service plan covers all of the field-replaceable hardware components delivered with VTrak E-Class subsystems and J-Class expansion chassis sold through Apple sales channels*.

Covers VTrak unit while under 3-year warranty
Available for purchase within 90-days of VTrak purchase
Covers all FRUs
--Drive modules
--RAID controllers and I/O modules
--Power supply modules
--Blower module
--Battery backup modules

Onsite tech will install part and retrieve failed component
Easy activation
Simple instructions allow subscribers to register their service either online or over the phone. Thereafter, subscribers can track the status of their coverage and warranty through the Promise website.

Technical Specs

General
Type Extended service agreement
Service Included Replacement
Location Shipment
Full Contract Period 3 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week
Details
Service & Support Details Extended service agreement - replacement - 3 years - shipment - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Designed For Promise VTrak E-Class, J-Class
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Apple Apple Promise ServicePlus (TV340LL/A)

The Promise ServicePlus onsite plan provides three years of rapid response onsite hardware parts replacement, available 24-hours a day, seven days a week.

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