ACES offers five different programs ranging from five days-a-week, eight hours-a-day and next business day equipment replacement to seven days-a-week, twenty-four hours-a-day and equipment replacement within four hours of notification.The first and second levels of the ACES program are designed for industry professionals who can perform many of the tasks involved in service restoration, when next business day product replacement is acceptable. The highest levels of ADTRAN’s ACES maintenance services are designed for customers who require on-site technical assistance ranging form the next business day to critical needs within four hours. Other benefits of the ACES program include immediate access to ACES telephone support from an ADTRAN ACES representative within 30 minutes of your call and access to the ACES HelpDesk when you need to talk to a trained technical expert.All of the ACES Maintenance programs are offered as either one-year or three-year contractsthat provide a multi-year pricing discount. ACES guarantees the kind of service you’d be happy to call your own.ACES technicians, on standby nationwide, go the extra mile in responding to calls for help. ACES services can be activated at the time of purchase, or later with prior approval.
