An APC factory trained technician will arrive on site to diagnose or repair your APC equipment
MacMall Part #: 374228
Manufacturer Part #: WONSITEND-SB-13
The right people, the right place, the right time
In today's world, keeping your systems on line is critical to your business. An extended outage can cost tens or even hundreds of thousands of dollars in lost productivity. APC On Site Repair services are designed to get you the help you need on location to bring your business back up and running in a time frame compatible with your business requirements. Our Field Service Engineers are trained to isolate and correct the problem in as little time as possible, minimizing downtime. Available in 4 Hour, Next Day and Next Business Day response times, APC can offer the flexibility you need to fit your business needs and your budget.
Experienced APC Certified Field Service Engineer Our factory trained Field Service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as our own product set, offering you the highest level of service available in the industry today.
Comprehensive escalation and corrective actions process In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in-depth root cause discovery and corrective actions practices.
24x7 Technical Support
On-site troubleshooting While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
Labor and travel expenses included With APC, there are no hidden costs. Travel and labor expenses are included in all service contracts.
Parts included Replacement parts and components for all units are included at no additional cost to you.
Written summary report To keep you informed of all service or maintenance performed on your system, APC will provide you with a written summary report detailing the events of each service visit.
Extended service agreement
Parts and labor
Full Contract Period
24 hours a day / 7 days a week
Service & Support Details
Extended service agreement - parts and labor - 1 year - on-site - response time: next day - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
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